Likely, you won't be getting many clicks so look at impressions and see if those terms match the intent you're looking to answer when people search.

That's what the commission is for...It does seem like their communication is top notch - I've spoken to a few people from REI and they seem to have a decent business model.

yes, its a people business.

Most people answer zero.

The entire focus is on new people because they spend on more.4.

Most negative comments come from competitors, those nitpicking minor issues, or people who haven’t worked with the company at all.

There are a lot of people that are wanting to owner occupy, which has driven greater demand for these properties. 

Was that person me or another person as that sounds like something I have been telling people? 

You could give them a thousand bad reviews, if they are the only person in town offering a specific type of product, people will still do business with them.

There's a reason that people try to buy properties off-market and that is because you can find sellers who care more about terms than maximizing returns.So start with a conversation: you already presumably have some rapport since it's your landlord and you've spoken before.