I have seen many buyers get cold feet once they get into underwriting with a local lender and the loan officer fails to go over total costs including down payment and closing costs.If you have any questions feel free to reach out I enjoy talking REI and helping

If there are more AC related repairs, or any hot tub issues, again, they've been told before these are luxuries and I told them from the get-go I will not be replacing them if they fail.

Most of your closings are going to come on the followup, and that's where most note players fail-- they expect to get results on the first mailing.

Better to try and fail then not try at all. 

Counter the objection to you earning income on finding them a secondary buyer in advance, not later when the deal fails because you withheld information or lied.

If all else fails you can certainly get a DSCR product if your property is rented.  

However, during our working relationship, which was literary for 4 months, I found that Alpha engaged in dishonest practices and failed to fulfill their commitments.

That's how we came to assess them a failing grade on Roomscore."

Go for professional (if you are dead set on failing misserably with DMM that is...).But good luck though :)

If all else fails, i'd look at the local laws to see what type of escalation is possible and have them take it from there.It's unfortunate for your tenant to be going through this but ultimately the situation seems to be out of your control considering you've already sought out a resolution on their behalf.