If you have anything in writing(texts, emails, contracts, etc) gather those.

If they don't want to stay, they must give notice in writing and be out within 30 days.Give them a deadline to make the decision (one week is sufficient).

(End)Don't apologize, don't sugar coat the message - just give them the statement above, in writing. 

There are carriers that will write landlord policies without a % deductible.

Without writing a book, google these two terms.Zombie CondoHOA Special AssessmentThen search for news on condos in Florida from this year.

If they are VERY professional, they will have their processes in writing as verification that it is enforced equally and fairly by their entire staff.6.

Get all of the notices in writing and keep all text message/voicemails for your records.

Once you have a short list, get an account with each one and run them through the wringer to see how they function.

It’ll save you headaches later if she tries to escalate things.Document Everything: Take pictures, write down the history of your interactions etcOffer a Transition Plan: Just like my client, I’d recomend offering her a temporary storage option nearby, or even a small rent discount, to show you’re not trying to kick her out - just keeping the property safe and up to code.

It is a HUGE bummer as an agent to write up an offer to go to a junk property (happened to me last week) to end up pulling out.