You might want to reach out to an accounting firm that can provide some coaching consultations (and be available for troubleshooting) to get you on your way. 

Learn how to troubleshoot the little problems.

My tenants use it as well,  I get notice but I am not the "go to" for basic trouble shooting.

We don't go to every routine plumbing call or no heat call at this point, but we keep detailed notes of how the mechanicals work at each building so that we can trouble shoot virtually. 

From our experience if it was not a property deficiency or operational failure caused by the property or outside source (neighbor or rando)- the tenant is liable for the charges- property management or vendors sent to resolve the issue may troubleshoot the issue to help the tenant avoid these no work done maintenance charges.

I’m a power engineer who’s designed, and trouble shooted systems large enough for oilfield facilities.

I did the install myself, and I would not expect them to troubleshoot anything for you. 

hello there,
i have a very modest experience (2years) in real estate and wholesaling .i would like to take on virtual wholesaling but the first thing that bugged me is the runners. so my question is essentialy about ...

Here a quick tip for when you are interviewing companies ask them this question "what are you steps to address a broken hot water tank"If they answer, send a plumber out and address the problem, you know they'll charge you an arm and legIf they say, they'll walk the tenant through trouble shooting steps like resetting the pilot light, you know they'll save you money 

Make sure the well pump is operating well, that the water supply is sufficient for the renters, and that you understand how it operates so you can trouble-shoot problems like a well pump that trips a breaker.