Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Only in an analytical way.In case you don't read my full post, I want to respond to your comment about legality right here. 

Hey Nick, It is funny you responded to this thread.

Thanks for responding.

My current rental property  manager is not responding to my emails and my phone calls since one month .

Respond within minutes to each one, as tenants often go with the first responsive option.Ensure you have high-quality photos that make your property stand out against the competition.

How I handle them is typically not well because I am not as swift as I should be - this is when having a PM is so valuable.Whats your goals/vision for 2025 Fed?

And sorry for responding so late. 

On June 7th, we sent an itemized list of deductions via text; he responded on June 8th, disagreeing and threatening legal action.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.