At the national level, it's the best of the worst in that industry - a lot left to be desired in the customer service department but still better than doing it on your own.

I was unfortunately denied as of yesterday, but she said it's because I am a new customer for Key.

They have other nice benefits also such as not charging for appraisals if the deal doesn’t close, a great reputation amongst local listing agents with meeting deadlines/ great customer service/ getting the job done with no b.s. and they can often close in under 14 days. 

I agree with everything said in this post, it is a hospitality business and superlative customer service is a must. 

We appreciate you giving us the opportunity to review your property.Best regards,"I replied back asking for more specifics, wondering if it is the Milwaukee market, the Wisconsin market, the multi-family market, or the property itself, and I got crickets....At the very least, I should get better customer service explaining why.

(We are working on a generalized survey to collect info on our buyers/potential buyers so we can make sure we understand who our customers are while trying to dial in their preferences and patterns.)You are doing great things. 

Don’t forget about direct mail campaigns as well.

After months of reassemble and some customization work, the property sold for a decent profit.

The PPM and Docs are customized for your project so you will need to have it outlined upfront on the structure and payout (is it pref equity, debt and the capital stack etc).

We only disagree on what is basically a customer service issue.