Any tips or advice would be super helpful! 

The president of the company has his brokerage license.

Know your responsibilities as a landlord instead of acquiescing to every request or complaint.

I have found them to be very responsive to my questions. 

Yes, that means he will have to give up his 3.5% rate (or whatever it is assuming lower then today rates) but it is what it is. 

It even gave suggestions on what I could improve based on what my competition is offering.Link to the operator in action is here https://drive.google.com/file/d/1C1uTqgWGfs3AMsUdDWd0FOTbVFM...Quick tip: don’t pay the $200 for this just yet.

Quote from @Jonathan Warner: Quote from @Corby Goade: I've got a few tips- like any other business, this is a relationship based thing.

I understand it was (allegedly) caused by a kid, but parents must take responsibility for their children's actions.

As I built my team and delegated responsibilities I was able to achieve a better work/life balance. 

Welcome to the community and be ready for a huge amount of information at your finger tips.