It is not your responsibility to house this person's items indefinitely in your rental. 

Then we review the submitted file items and come back with questions or ask for additional documents it is a normal process.

The other business I run is reselling, listing items on eBay & FB.

One your loans will be a higher interest rate, next you will have annual filings, the cost of a registered agent every year, and items like that. 

I would love to have a conversation with soon.

I had a long conversation with Equity Trust today, and I'm almost ready to move forward with them, but upon further investigation they seem to have some pretty negative reviews.

I haven't booked anyone from FF this past year, but I might keep one unit open to keep the conversation open.

I’ll also amortize large items like roof over 20 yrs, and then add $100/mo/unit for general repairs.

The AP has to be open, notorious and hostile...those terms have a legal meaning and essentially it is that you as the owner have been fully deprived of your right to the property.Absent those items above, it sounds like at best they have another legal right which is a "prescriptive easement".

Accountant is more for double checking return and having in depth conversations about taxes and business.