They have a contact form and phone number on their website (https://ccfne.com/).7) Why are you sharing all this?

Every time a guru “education” course was co pleated, I’d receive 10 -20 phone calls from either investor wannabes “building their team” in preparation for all the real estate “great” deals they were going to uncover or the same wannabes who had already identified a “great” deal (they hadn’t submitted let alone secured acceptance of an offer yet) and were lining up their financing which since they were purchasing at 50% of the value they’d end up with not only 100% financing but also walk away from the closing table with cash in their pocket.  

I've got a contact at Homes who picks up the phone and seems on top of things. 

Sent my phone number by message.

But there is hope... if you drive through the 4th ward area, you can clearly tell which properties are owned (single family homes with kept lawns and neatly decorated) and which properties are rentals (usually a broken window or two, falling apart porches, messy yards)... the closer to the single family-dense parts in the 4th ward, the better chance you have of getting a rental property that hasn't been laid to waste that you can purchase for a fairly cheap price. 

Well you've broken the law by not returning it in the time frame.

This starts with how you present yourself and your business, how you answer the phone, your rental listing(s), your website, etc...

I would probably try to speak with them face-to-face or on the phone and finish the conversation by telling them you will send them a formal letter shortly with the exact date after you talk with your contractor/partner, etc. 

No one likes putting in their info for help and getting 30 phone calls in 15 minutes! 

Can you get good phone support when you need it?