I've logged over 30 hours of phone time with their "management" trying to resolve the issue. 

Between the two all issues should be caught before guests and all issues should be handled without more than a text or phone call by you.Find people who are responsive, responsible and capable in all the ways you need and then, and this is the most important part...

For example a younger person with only a few years of credit history with a $100 written off cell phone bill from when they switched companies will have a bad score because they don't have enough history to offset that small negative.

Happy to jump on a phone call and share some of my experiences. 

Michael Anthony - 719-468-6419Answers his phone, shows up for estimates and for the work, honest and trustworthy.

You might want to set up a dedicated email or phone number for tenants to reach you or your property manager.Set up a system for tracking income and expenses related to the property.

You don't think they are hiring geniuses to work the phones over there do you?

If you are just picking up "deals" hoping someone will pay a premium in a struggling market, then it will be tough for anyone to sell. no matter how many lists, emails, or phone calls you make. 

For someone who does this part time working off your cell phone with a high volume of receipts and partners on some investments, I think there are better option.

Actually, it's been 14 written request and probably the same number of phone calls trying to get it.