Also I communicated with Todd (the owner) regarding no progress with tenants . 

Great job on communication feedback, that goes a long way for guests. 

Smart home technology**: Keyless entry, smart thermostats, and voice-activated assistants.Local guides**: Personalized recommendations for restaurants, attractions, and events.Exceptional cleanliness**: Partnering with a professional cleaning service that uses eco-friendly products.Responsive communication**: Ensuring prompt responses to any guest inquiries or issues.What other strategies have you found effective in enhancing guest experiences?

The ones that are "odd" are just poor communicators.

Hi @Charlice ArnoldI have worked with a lot of banks in this space and the one thing I stress is communication.

They handle any pre-booking and pre-stay communication with guests.

When we engage appraisers to appraise for loans, we do not tell them the loan amount, and we don’t allow them communication with the borrower.  

I am thinking maybe I need to be more involved in the property management part and speak to the tenants myself throughout the year. the way it is now is my property manager handles all communication. 

Coordinating a same-day sale required precise timing and effective communication.

AGREED, lots of people are scared to tell their tenants and avoid the communication, which as you pointed out just makes the situation worse.