A little gift goes a long way towards good will.

Sure, I have fronted the money and from a time value of money perspective I've lost $$, but the goodwill that is built, in my mind, is immense even if incalculable.

Keep in mind that many people contribute here on BP strictly as a goodwill gesture - even if you don't appreciate the input, when you ask for input here on a public forum you will get all sorts of commentary, good and bad, wanted and unwanted ...

I've built more good will with this tenant than any tenant before and it is never enough. 

Last but not least, $1000 here $1000 there adds up and you network and meet all sorts of people along the way that turn into other deals and of course, successful investors will be wanting to buy their own homes and vacation homes etc so doing right by someone on a 30k deal and handling the way I'd handle a 300k deal builds a lot of good will and my brand.   

I've "given" too much money away to know that even a deal that "sounds" good will turn ugly without the correct documentation and leverage.

I’m writing some of what you have done down because they’re pretty good. Will

Tenants always paid their portion (which changes often from pregnancy, job placement or loss) Biggest problem I had was them basically leaving all their belongings and moving to Georgia ( they didn't have a car, took a bus) I got a few new bikes, 2 xbox's, powerwheels, razor scooter and a big tax donation to goodwill from 30 trashbags of clothes haha

If they have had to use laundromats for 2 weeks due to not being able to use the appliance, it would be a good-will gesture to offer a small credit, $50 or $75, to cover their added expense, not to mention the inconvenience of them having to haul it all there and back.  

If left unkempt, it can act as a massive hurdle especially in finding opportunities and funding future ventures.When you make decisions with reputation at the forefront and do what is right despite conceding a near-term cost, you build goodwill.