I have absolutely no idea how to navigate this situation.

I would absolutely capture everything in writing and require that they file a police report.

I would absolutely have it reviewed by an appropriate attorney.

Lease type: are some absolute NNN?  

Absolutely none of them!

 @Matt Leber is absolutely correct. 

These turnkey providers were filling that void and so I was a little less worried about getting the absolute most return I could and more interested in mitigating my risk so my first experience into this world would hopefully be less rocky.I'm only a few months in, but so far it's been a good experience and it's actually given me the courage to keep going. 

@Mark Gallagher  having lent my share of HM  your absolutely correct lender borrower is advisarial on its face... you can start out great with a borrower,, but when things go a little sideways your the big bad money grubbing lender...

I've found great residential brokers/owners/tenants and absolute jerks.

Quote from @Jonathan Morgan: I'm seeking a new metro Detroit property manager, as my latest property manager absolutely destroyed my cash flow over the last year.