It was extremely painful. 

Kind of a pain and also both less transparent and less efficient than before, but not drastically different. 

I do not believe I am RentRedi's target consumer as I have more needs than others and that has been true for other business relationships I tried to build in my time, but I hate when things have to end on sour notes and the fact that it took publicly criticizing the service to get attention is more than disappointing on RentRedi's part as a service business.Thanks for sharing @Edward Toomey V Sounds like this was a painful experience with RentRedi

The freeze, which is painful, is necessary for us to build reserves, pull equity, and meet commitments going forward. 2.

Quote from @Paige Corsello: Hi Bobby, the majority of my business is in Pittsburgh, PA and Florida Paige I can go 80% cash out in PA In FL I can go 75% cash out and 80% rate and term

I get the impression they were once a better company but are experiencing growing pains. 

There's another set of people who go to pains to cross every T and dot every I.

The fact that you think the tenant is a pain has nothing to do with how you maintain the property, you could be creating legal and maintenance problems for yourself by not taking action. 

With the most difficult buyers it can lead to last minute re-trades over inconsequential amounts of money but is just a pain to deal with.

Well, I'm not gonna beat you to leave you sitting there in pain.