In effect, you will start looking at it from a compassionate point of view.

The think I would add is, yes treat your investment as a business but also do not forget to be human/compassionate/empathetic to your tenants. 

Thank you very much for the additional commentsMy thought right now is most in line with the thinking to compassionately help him find a new place.  

i am easy going and work with their schedule. i always pay and the checks always clear. i am compassionate and often times i get them lunches and coffees. sometimes i dont even ask them to come back and fix what they missed cause i dont want to piss them off.i had a guy for the last 3 months that was making $15/hr and would do anything. he was late on his child support a few times and i always came through. today for the first time i told him "the tenant can not be bothered so many times (multiple items on a punch list). we need to go in there and get it done in one day". so he told another guy that i put "too much pressure on him and he can not work with me anymore". i was stepping on eggshells around this guy not wanting to upset him and always played by his rules even when i didn't agree...am i crazy for being nice to guys that i'd suppose (speculating) are used to being treated like child's diaper? 

As far as property management, I'd like to find a compassionate, investor friendly, fair/effective prop management team that can handle 1,000+ units in surrounding Nashville areas.

I was eavesdropping so I could make out only a bit of the conversation, but what I basically surmised was this woman wasn't happy because her mom was behind on taxes, and it wasn't that much, but was still wanting to sell her home for a price she thought was too low.My question is... how do you approach someone in this situation in a respectful and compassionate way but also without losing the lead?  

Individuals that are not compassionate to lower creatures surely feel no charity for one another.

It's a messy job but in the hands of a compassionate beekeeper, they will help you safely remove the bees, and you may get some free honey out of the process as well.With regards to finding bees in the walls, there are other options available besides killing them...

My strengths as an agent include my non-adversarial negotiating skills, my caring and compassionate nature, and my knowledge of the local real estate market.

We can be compassionate, understanding, but in order for things to work, we MUST abide by the legal contract we both signed with each other.