You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.

After talking to support (who were actually quite responsive and helpful), they told me I had to publish the ad with only one photo first and then re-post the ad with additional photos later to force the first photo to be first.

Think about questions you can ask to gauge the experience the professional will give you when delivering services.

Our experience is that many lenders/servicer customer representatives may not know the protections that exist for those that want to put asset protection steps in place. 

Appraisers are using MLS data and often it is lower than actual rents. 

I suggest using a service like Mayistay.

I'm using Minoan to furnish a luxury STR and it's been incredible, and I am actively trying to find a way to better leverage their service. 

Some can actually be pretty cheap.

Our lender has informed us that we need 12 months of rental history to use the actual rent for financing purposes, or we must rely on the appraiser's fair market short term rental value.

just a question - does '1 hour to resolve complaint' actually mean resolution of the issue?