Working with a business partner highlighted the importance of clear communication and shared goals.

Send a notice: The landlord can post a notice in a visible place and send a notice by mail to the tenant's last known addressRemove belongings: The landlord can remove the tenant's belongings and store themRecover costs: The landlord can recover the costs of moving and storage from the tenantSell belongings: If the tenant doesn't claim their belongings, the landlord can sell them at a public sale(End)Please only communicate with the tenants - all of them - in written form only so it can be used in any collection/court engagement. 

I have been kicked out of every form of communication relating to this deal.

You want a platform that has built in TCPA protections as well as a multiple communication channels besides voice such as SMS and email.

2.How can I better evaluate and communicate an investor’s return on investment (ROI)?

We have our own design team, contractors, and real estate agency under one roof, which saves time, cuts costs, and improves communication across projects.

We have one as a rental and have long term tenants there who are great and we have good communication in both directions.

However generally from working with 2-3 other PMs in the west coast, I am 100% fine paying more of a premium each month for a PM that is transparent and is able to give more time to communication.

Here's an old article I posted a few years back - Key is good communication. 

Can you imagine actually communicating with your borrower?