If they indicate they will leave a positive review, the survey will direct them to the proper OTA to leave that positive review.If they indicate they will leave less than a 5-star review, trigger an email to the host/assistant for immediate follow-up.

Screen tenants properly or pay a good PM to do it for you3.

@Dave Charron, just a guess but perhaps the company wasn't properly insured or the guy wasn't an on the books employee and also the company probably has no suitable assets that can be sold off to collect against them. 

Excited to be here to learn how to invest in real estate properly.  

The PM coordinates cleanings, repairs, maintenance, mowing the lawn, etc.These transactions would involve a TIC.

Be sure to look up proper contractors in your journey.

Did the tenant give proper notice before vacating?

:Class A Properties:Cashflow vs Appreciation: Typically, 3-5 years for positive cashflow, but you get highest relative rent & value appreciation.Vacancy Est: Historically 10%, 5% the more recent norm.Tenant Pool: Majority will have FICO scores of 680+ (roughly 5% probability of default), zero evictions in last 7 years.Class B Properties:Cashflow vs Appreciation: Typically, decent amount of relative rent & value appreciation.Vacancy Est: Historically 10%, 5% should be applied only if proper research done to support.Tenant Pool: Majority will have FICO scores of 620-680 (around 10% probability of default), some blemishes, but should have no evictions in last 5 yearsClass C Properties:Cashflow vs Appreciation: Typically, high cashflow and at the lower end of relative rent & value appreciation.

the reality is you have negative cash flow when properly estimating the expenses on the 3 rentals (no way 3 rentals have $1300/month maintenance/cap ex, pm, vacancy, and misc total (basically $433 per property).  

Confirm with your CPA to ensure proper application of these losses.This post does not create a CPA-Client relationship.