What is the reputation of the business, customer loyalty and satisfaction.

Originally posted by @Terry Lao:Today, went out to lunch with co-workers, spent $15, and blew my whole weeks budget ($2 a day).Terry You need to up your work lunch game.... come on.Be the guy that goes to get peoples food, get loyalty cards/buy one get one coupons.

What can take down your cash flow for years to decades is a constant money pit for big ticket replacement items  and repairs.With multifamily units you need to look at what I call the (loyalty factor) which is ( How long have they been there and what is there payment history?)

I seriously have feelings for the tenants, but business is business and I would rather raise the rents and give the money to my children because when 'push comes to shove' tenants have no loyalty to nice landlords.

Very interesting and Metaxas is a great author.The next one I'm starting is "Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days" by Joseph John Coleman.

REIT's, pension funds, insurance companies etc. you understand they have no loyalty but they also have deep pockets and a track record for deals.

Open listings breeds no broker/agent loyalty.

Client - Fiduciary Duties: Accounting, Confidentiality, Care, Obedience, Loyalty, DisclosureCustomer - a party in a transaction with whom an agent does not have a fiduciary duty or relationship, but with whom an agent must still be fair and honest.

That builds a relationship and loyalty. 

That's where your loyalty would be more appropriate.It's too bad he can't behave in a multi-family setting, but that's on him to have learned.