It's a good trade-off for now.On the agent side, the best performing videos for me are two kinds:1. market specific with detailed info only for locals (Top 5 restaurants in this part of town, why you should move to Milwaukee, etc.)2. home inspection rundowns and buyer-side process videos.I use all of my playlists to send to buyers, sellers, and investors in advance so all of their questions are answered without me having to go back over it.

Been with them 8 years, they've never missed a payment and they give detailed quarterly status reports. 

Happy to chat more if you'd like to dive into the details!

@Lisa Eisenhauer thank you for your detailed response Lisa.my hesitancy with titan is that they are a nigerian bank. and my hesitancy with solera is that the are pretty new small bank. given how small banks that have failed in the past, i feel more comfortable with going with someone like chase. here is list from fdic of recent failures: https://www.fdic.gov/resources/resolutions/bank-failures/fai...however, since i ran into problems with chase based on what i described in this post:https://www.biggerpockets.com/forums/51/topics/1150830-bank-...i wanted to know  who i can go with. so i called solera, firstly the person who picked up transferred me to an IRA LLC bank specialist. when my call go transferred, the specialist was i guess working from home and had a crying baby i could hear. that was my first uncomfortable momemt. i don't accept that from a bank. maybe a small retail company or something.secondly, i asked her if you know how an ira llc bank account is set up and i want to make sure it's set up correctly so i have some questions i'd like to understand your process. she right away asked me who is my document provider. and i was like, what is a document provider. she asked who set up your llc and i told her i did that. she said well we usually work with document provider because it's not a typical llc and is set up differently.i assured that the my llc is not an issue, i do  have that set up properly. it is manager managed. i am the manager. my ira is the 100% owner/member of it. then she assumed that my ira is with solera. and i told no, i have it at another custodian, all i want to do at solera is to set up a bank account. and what i want to know is when you open an account at your end, in the bank account who do you put as the owner of llc. she told me well it's a business account that llc owns. and you will be the manager on the account.and i told her, yes, i already know that and that's how it is currently set up at chase. the issue i am asking about is who will be listed as the owner of the llc at your end on the bank acct.. it should be "xyz custodian fbo shaz...IRA" and it should NOT be me. she goes. llc will be the bank owner.i think i had to repeat 3 times that i am  not asking whether or not bank accout will be under llc. i am asking in filling out your paperwork for opening the bank account, does it anywhere ask who is the owner of the llc and if so, who will you put. she goes, oh we dont' mention that anywhere but if you did have your ira with us then we will have "solera bank ..custodian fbo shaz...IRA". 

The replies above provide great detail to this question, thanks everyone.

I would assume the reviews they have with them are on the lower side, and bigger PM companies are known to struggle with attention to detail on properties.

If I understand correctly, you're suggesting that we should focus on the big picture rather than getting caught up in minor details?.

Quote from @Bruce Woodruff: Quote from @Peter Mckernan:Up front (First Contact) Red Flags - 1) Everything should be in writing and very detailed 2) There should be a very specific Scope Of Work3) They should not ask for much upfront $$, certainly no more than 10% - if even that.

Hey Pat,Thank you so much for your detailed reply, the tips and  pieces of advice you gave really resonated. 

I can share details of properties and if you have airdna, that something we can both look at because i dont have it (and go over what the anayics look at for certain types of propeties in this area).