There's no easy way to build a business and it's not a ticket to the high life.

the big issues there........ the government is corrupt as hell. especially in the muskegon heights area. my brother has had no end of trouble with these people. also, other areas of muskegon, such as the city, they hire out their inspections process to a place called safebuilt. these people are worse than the government over there. my brother sells a lot of his houses on land contract. these people simply refuse to accept this as a sale and call his houses rentals. they claim this gives them the right to issue him tickets for repairs needed because he is the " current owner of record". they use a portion of the government system that is outdated and has inaccurate records to claim he is the owner. consequently, he winds up in court all the time with new " violations" on these " rental houses" that he has full proof that he sold years ago. as of yet, he has be able to beat them in court just by proving that he no longer owns them, but he is going to court almost every week with them. i believe they hope he will just give up and pay the fines. that is not gonna happen with him......lol. but, just so you are informed, muskegon may appear to be a good place to invest, but you will have serious hurdles to jump over on a regular basis. 

If it is the latter, and I was going to charge them to park there, I would probably make it be a closed parking lot situation with someone charging as they enter or ticketing when they enter and charging based on time when they exit. 

(While we're making wishes, why don't I throw a winning lotto ticket in there).

I'll buy the coffee if you buy the plane tickets!

When someone lies on a ticket about what the real costs were to complete said work etc etc.

if neither has been provided, that may be your ticket out as well.  

Any big ticket items pop up that caught you off guard?

Also, I have the furnace and a/c units cleaned/inspected annually as well (at different times), since those are big ticket items to replace.

Now, I don't know what your volume purchase is, but for me where an average ticket is > 5,000, I always get a bulk discount, I wont be happy if I shop at my local supply house (whitecap or homedepot), and they just give me 10% off the shelf price, I'd walk out and tell them I'll shop around more.