Avoid surfaces that can stain or feel cheap like low end LVP.

Go with what you feel comfortable with.4.

Feel free to dm me if you want a 3rd opinion on your home.

It feels like the focus has shifted from creating value to chasing quick payouts, with little regard for the end buyer.

Feel free to reach out, I'm happy to chat and discuss options :) 

@Ryan Vienneau I'm a Buildium customer too, and it blows my mind they don't have credit card tracking in 2017.

Will send a DM - feel free to hit me up if I can be of any value.

This could include new appliances, energy-efficient windows, or custom finishes.Clean and Declutter: Ensure the property is clean and free of clutter.

@John Reagan Johnson hope you don't mind a PMC answering, but most of our clients hire us because:1) They live out of state and don't have time & expertise to remote manage2) They don't have the time to manage3) They don't feel they have the necessary expertise and/or don't want to risk learning as they go and making an expensive mistake.Go read Kiosaki's Cash Flow Quadrant book.

If the guest feels slighted, there is no fact checking service provided by AirBnB to confirm their claims, so it is up to you to let future guests know the level of professionalism you provide.If you are able, I would recommend editing your response to the 1-star review.