They were communicative until they got my $8,000, after which all promises of being a platinum member with access to live support vanished.

20% just seems a little low to me for full-service (communication, revenue management, multiple channels, turnover and maintenance).  

I've worked on a few deals with him and his communication, work ethic, knowledge, and integrity is top notch.If you would like his contact info. please feel free to send me a message and I'll happily pass it along.

Tenant is communicating with the PM, but has yet to secure assistance.

What strategies have you used to communicate and negotiate with local authorities?

All of these  software programs will consolidate your operations down to one system, give you a portal for tenant communication, maintenance tracking, document storage, etc.

I care less about the payment process and more about communication, accounting, documentation, processes, etc.

.- Communicate with the county: Try to negotiate with the county officials.

Issues take weeks to identify as senior support only communicates with their dev team via email.

Fake promises, communication, etc., are going to be heavily scrutinized.