During the open house, she makes herself available to answer questions and reinforces the CL ad in terms of 1) what the rental criteria is to be considered a qualified applicant; 2) that she, all things being equal, rents on a first-come, first-serve basis from among the pool of qualified applicants; and requires a check for the first month's rent plus security deposit at the time of application--most applicants of which complete the application on the spot.

Listening to the podcast has reinforced to me, that its not good enough to just have a goal.

This helps especially to reinforce referrals.

A lot of properties I've looked at say on the listing "tenants would like to stay if possible" which reinforced that idea, but maybe they were month-to-month?

I would also recomend you use your visit to reinforce the role your PM is to play and share contact information set up to reach this person.

Sometimes it's nice to get a little positive reinforcement in something you think is a good idea.

Ongoing reinforcement of the rental agreement and rules is important as well.I too would be glad to share with you the exact wording we use regarding maintenance and repair (landlord responsibilities, tenant responsibilities and service requests)... message me if you would like such.All the best!

Deny the accusation and reinforce with positive intent.You'd know too if the majority of your business came from selling information or flipping deals, I'd say it's a very applicable question as this thread is about your goals and success, it's full of comments implying your success, you opened the door but brushed it off.I'm not attacking you or your program or your method, I am calling a spade a spade as to this thread, that there really are no details to make any valid determination from.

And I am 99% certain that the agent is either unintentionally incorrect or being intentionally deceiving, but wanted to get some reinforcement of that belief.Thanks...

That would have only served to reinforce your sub-par followup strategy.