Unless I misunderstand the meaning of this thread, have your rental requirements in writing, available on the internet (e.g. via written policy statements), and enforce them uniformly.

If you are looking for a cause and corrective action I will help you what to look for is all I can do from the internet.....Cracks are always caused by tension load(pulling apart), not compression.

That you can find on the internet.

-Internet: emails, e-surveys, e-renewals, e-newsletters, e-updates, e-cards/e-letters & website.

Thanks Charles Perkins - I really believe that BiggerPockets is an incredible platform that has done great things for the industry, however it could be so much better with more contributors and members.

Right, but you still called the guy to ask a question you could have easily found the answer to on the internet, likely from the very same phone you called him with.That tells him either:A) You don't know how to find homes on the internet and thus are probably not worth his time.orB) You think your time is more valuable than his.Either of these are likely to get you a dismissive, blow-off response.

He's buying this off some internet site.

Some, like cable, internet, and eating out, can go away.

Theres a bunch of free keyword tools on the internet.

Got to love the internet!!