If you want to be nice, don't charge a late fee for the rent as she pays it late over the coming weeks.

I see 3 days ago a charge for a whopping $390 was charged from BiggerPockets to my card.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

By the way, the tenant should be charged for this as part of "cleaning and repairs." 

They will take a risk at the beginning and charge a little more. 

I'd also suggest that you work backwards based on the rent you're charging.

I tend to charge more than market rent for my new construction investments. 

It was pretty upsetting the PM didn't do a good job communicating to the plumber the washer install is tenant's responsibility, nor did they do a good job explaining what happened to cause a 6-hour job at $1100, or try to lower it before charging me.

Quote from @Bruce Schussler: A lot of Podcasts and Youtuber's say to cash-out refinance to keep rents balanced with payment; (PITI) then use those funds strategically to re-invest either in more real estate or just put into a high interest bearing account or money market account...Here's some of my thoughts and comparisons;Cash-out refinance with new loan so rents balance with payment:- The cash-out refinance is 100% tax free- The funds can be put into a money-market account off-setting a portion of the interest charge of loan- The loan balance gets eventually destroyed by inflation- The liquid cash eventually gets destroyed by inflation - The interest on the new loan can be deducted from the rent income- The refinance costs are 3-4% of the total- There is less equity in the property and LLC that can be attached in case of a lawsuit- The break-even on cash-out refinance with current interest costs on the new loan is around 12 years Vs.Paid-off property with positive cash flow:- The positive rent income is 100% taxable minus only depreciation and property tax- There is more equity in the property and LLC that can be attached with a lawsuit- The break even is not until after 12 years at today's interest rates- There is a rate risk in today's inflationary environment where interest rates on bonds keep rising*It appears to me that the cash-out refi is in the best interest for a property investor; (Dave Ramsey would strongly disagree!)

Mostly, they are withdrawn by the lender (I can explain why); second there is a postponement for workout efforts, third they is an actual workout plan agreed, fourth, a bankruptcy filing.