But as we are looking to add more employees to our team and expand our doors I'm looking into the best managing systems.

@Emily Gowen so as you pointed out you would not have to do a 1031 exchange on your current home to avoid the capital gains tax and coupled with what Dave Foster pointed out I think, speaking from experience you would have a high likelihood of success. 

Management treats line employees quite poorly and lying is just part of the job.

Quote from @Brandon Foster: Hello Ryan,STR is do able in the north county area but there are a lot of rules and regulations.The city of Oceanside right now will not allow anything STR unless it’s west of pacific coast hwy.This is changing a lot too so you need to be aware of that in your plans.Carlsbad is super strict too but there are some condos that are still available to do STR in.Medium term rentals are as safer bet but way less profitable.

Those employees want nicer homes, restaurants, community centers, etc.

My best understanding from talking to reps is they have one local employee (in addition to vendors like cleaners, landscapers...) per 10 listings/properties. 

FCI is big (160 employees) and their portal may seem like overkill, but they have their systems down and they are responsive.

Ask if any of the contractors are related to the PMC's employees. 

I heard the servicing company laid off most employees and transferred the loans to another servicer (in some sort of agreement).

I always make sure to help the team but also support them while giving them room to make the position theirs, get them to realize they are part of the company, not just an employee.