Would love to hear your thoughts—happy to connect!

With the 25% I charge I'm not expecting you to lift a finger, just collect a check. 

I used the excess funds to add an ADU via a build-to-suit exchange.

Absolutely no communication. 

I use this and share with my team (i.e) drone photographers, VAs, reatlors, partners, etc.Zoho Forms, I use this to collect info from leads, buyers, etc.Zoho Desk, this is a ticketing where all inquires go to and since it integrates with Zoho Forms, it creates a ticket within Zoho Desk + New Lead within Zoho.Zoho Cliq, similar to slack, I communicate with my team with this software.

The owners reached out to me from a direct mail campaign.

I would start by listening to the podcasts, i especially liked the older ones!

Since they've lived there so long, I recommend giving them 60 days to move as a means of softening the blow.Third, don't negotiate or accept excuses.

General phone numbers are rarely answered and we are forced to communicate most times via email.The word of the day is patience. 

The utility company missed an appointment and no communication from them or action to even reschedule.