Communication via email has been excellent as well! 

Their communication can be described at best as mechanical.

Wife communicated that she has vacated the unit.

Communication is the key.

The owner had her own listing set up on VRBO and has given me the username/PW to be logged in and responding to inquiries and managing guest communications.

GP's going dark on the LP's, no response to communications etc.

Additionally, there was no business license registered in the City of Atlanta.Suspicious Communication: The individual identified as Chris Anderson had a heavy foreign accent and provided convincing but dubious claims about the company's legitimacy.Questionable Financial Arrangements: Upon loan approval, the wiring instructions directed the loan fee to a Capital One checking account under the name of a supposed loan facilitator—a 85-year-old woman in Florida.

There were some communication learnings on this project where I acknowledged to emphasize expectations.

I kept in communication with her via text messages until the plumber was 10min away.

Take ownership of your mistake and learn to do the proper due diligence recommended above😊https://www.biggerpockets.com/member-blogs/3094/91097-why-you-should-screen-a-pm-company-like-you-screen-for-tenantshttps://www.biggerpockets.com/member-blogs/3094/91878-how-to-screen-a-pmc-better-than-a-tenant-part-2-communication-and-documhttps://www.biggerpockets.com/member-blogs/3094/91879-how-to-screen-a-pmc-better-than-a-tenant-part-3-the-management-contr