All Forum Posts by: Zachary Forsch

@Joel Case If you want, you can give us a shout on Hospitable's side, too. We have contacts over at Schlage that can help get you answers and ensure we're doing our part to reduce failures. A failure every once in a blue moon is inevitable, and we will always notify you when they fail so you can step in to manually provision the code. In the background, our app keeps trying to provision it for you though, which is why you see it go through. We've got a plan A, Plan B, and Plan C here for you since we know how important this piece is. Either way, feel free to send the instance in and we'll analyze it! (If we haven't already with our internal monitoring). Thanks for the due diligence in reaching out to Schlage, I appreciate you.

Hey there Allan! Zach here from Hospitable. We care deeply about how our product is working for our customers, so when we saw this thread, I felt compelled to jump in to see what we could do to help. It's terrible that you've been running into repeated issues with such an important integration. We don't want anyone to ever have to go through that. I'm sorry that you've had this experience. 

What you described here is not the experience for the rest of our users, so I wanted to ask: have you tried reaching out to our customer support yet?

If something is not working with our Smartlock integration, we want to know about it so we can fix it. We've put a ton of effort and resources into our Smartlock integration, and even have an engineer fully dedicated to ensuring things are working as smoothly as possible, so any reports of consistent failures are acted upon immediately. We're not perfect by any means, but we do put forth a tremendous effort to ensure that hosts using our product don't run into any issues. We'd love the opportunity to help you here. 

If you haven't yet, give a shout to us on the support side of Hospitable. We'll take care of you and ensure this is working as you'd expect it to. You can use the livechat on your dashboard to reach out. I wasn't able to find you account in our system otherwise I would've reached out there.