Contractor · Nashville, TN · Member since 2014 · 1k+ posts · 1k+ votes
I started using it in March and it just goes bad to worse. How I wish I could turn back the clock and sign up for different software, but now my processes are so entrenched and I don't have time to overhaul to a different web app.
A rough summary:
- repeated bugs. Smartlocks don't sync (I pay a VA to fix EVERY booking). Now, pricelabs isn't syncing. Some auto messages don't get sent randomly. - website says they have a direct booking landing page for your listing, but people can't pay through it, so it's not a booking page. - Awful task mgmt features (can't mark things done, they just float in the calendar forever). Mostly need for cleaners.
Hey there Allan! Zach here from Hospitable. We care deeply about how our product is working for our customers, so when we saw this thread, I felt compelled to jump in to see what we could do to help. It's terrible that you've been running into repeated issues with such an important integration. We don't want anyone to ever have to go through that. I'm sorry that you've had this experience.
What you described here is not the experience for the rest of our users, so I wanted to ask: have you tried reaching out to our customer support yet?
If something is not working with our Smartlock integration, we want to know about it so we can fix it. We've put a ton of effort and resources into our Smartlock integration, and even have an engineer fully dedicated to ensuring things are working as smoothly as possible, so any reports of consistent failures are acted upon immediately. We're not perfect by any means, but we do put forth a tremendous effort to ensure that hosts using our product don't run into any issues. We'd love the opportunity to help you here.
If you haven't yet, give a shout to us on the support side of Hospitable. We'll take care of you and ensure this is working as you'd expect it to. You can use the livechat on your dashboard to reach out. I wasn't able to find you account in our system otherwise I would've reached out there.
I started using it in March and it just goes bad to worse. How I wish I could turn back the clock and sign up for different software, but now my processes are so entrenched and I don't have time to overhaul to a different web app.
A rough summary:
- repeated bugs. Smartlocks don't sync (I pay a VA to fix EVERY booking). Now, pricelabs isn't syncing. Some auto messages don't get sent randomly. - website says they have a direct booking landing page for your listing, but people can't pay through it, so it's not a booking page. - Awful task mgmt features (can't mark things done, they just float in the calendar forever). Mostly need for cleaners.
Hey there Allan! Zach here from Hospitable. We care deeply about how our product is working for our customers, so when we saw this thread, I felt compelled to jump in to see what we could do to help. It's terrible that you've been running into repeated issues with such an important integration. We don't want anyone to ever have to go through that. I'm sorry that you've had this experience.
What you described here is not the experience for the rest of our users, so I wanted to ask: have you tried reaching out to our customer support yet?
If something is not working with our Smartlock integration, we want to know about it so we can fix it. We've put a ton of effort and resources into our Smartlock integration, and even have an engineer fully dedicated to ensuring things are working as smoothly as possible, so any reports of consistent failures are acted upon immediately. We're not perfect by any means, but we do put forth a tremendous effort to ensure that hosts using our product don't run into any issues. We'd love the opportunity to help you here.
If you haven't yet, give a shout to us on the support side of Hospitable. We'll take care of you and ensure this is working as you'd expect it to. You can use the livechat on your dashboard to reach out. I wasn't able to find you account in our system otherwise I would've reached out there.
@Zachary Forsch I have also experienced failures of automatic smart code generation using a Schlage Encode and Hospitable. It gives me the error message but ultimately goes through. Spoke with Schlage support, but it still happens.
@Allan Smith They know about the Pricelabs issue and anticipate a resolution shortly. Things will happen and Hospitable isn't perfect. I have been having a headache with TurnoverBnB personally.
@Joel Case If you want, you can give us a shout on Hospitable's side, too. We have contacts over at Schlage that can help get you answers and ensure we're doing our part to reduce failures. A failure every once in a blue moon is inevitable, and we will always notify you when they fail so you can step in to manually provision the code. In the background, our app keeps trying to provision it for you though, which is why you see it go through. We've got a plan A, Plan B, and Plan C here for you since we know how important this piece is. Either way, feel free to send the instance in and we'll analyze it! (If we haven't already with our internal monitoring). Thanks for the due diligence in reaching out to Schlage, I appreciate you.
Thanks @Zachary Forsch for popping in to help @Joel Case and @Allan Smith. Sometimes company reps come in to bad mouth other posters for voicing criticisms which is not helpful and just reinforces the bad report.
I've used hospitable for 3 years now, while sometimes the 'sync' error pops up, it still actually does sync. You can also set up a backup sync by importing the ical. Their customer service is incredible however, I think any platform is going to have syncing errors since all the interwoven software apps change constantly, the main platform is playing whack a mole. Just my 2 cents.
I started with Hospitable with a single property and I had nothing but excellent experiences (including the Schlage Encode lock integration). The only reason I don't use them anymore is because I needed to start a direct booking website.
Hospitable works great for me. I have 12 listing synched through them, occasional issue, but it’s better than anything else I’ve tested out. I use Yale locks.