Don't use hospitable.com (SmartBnb)!

[Allan Smith]

I started using it in March and it just goes bad to worse. How I wish I could turn back the clock and sign up for different software, but now my processes are so entrenched and I don't have time to overhaul to a different web app.

A rough summary:

- repeated bugs. Smartlocks don't sync (I pay a VA to fix EVERY booking). Now, pricelabs isn't syncing. Some auto messages don't get sent randomly.
- website says they have a direct booking landing page for your listing, but people can't pay through it, so it's not a booking page.
- Awful task mgmt features (can't mark things done, they just float in the calendar forever). Mostly need for cleaners.

There are much less buggy options out there.

[Zachary Forsch]

Hey there Allan! Zach here from Hospitable. We care deeply about how our product is working for our customers, so when we saw this thread, I felt compelled to jump in to see what we could do to help. It's terrible that you've been running into repeated issues with such an important integration. We don't want anyone to ever have to go through that. I'm sorry that you've had this experience. 

What you described here is not the experience for the rest of our users, so I wanted to ask: have you tried reaching out to our customer support yet?

If something is not working with our Smartlock integration, we want to know about it so we can fix it. We've put a ton of effort and resources into our Smartlock integration, and even have an engineer fully dedicated to ensuring things are working as smoothly as possible, so any reports of consistent failures are acted upon immediately. We're not perfect by any means, but we do put forth a tremendous effort to ensure that hosts using our product don't run into any issues. We'd love the opportunity to help you here. 

If you haven't yet, give a shout to us on the support side of Hospitable. We'll take care of you and ensure this is working as you'd expect it to. You can use the livechat on your dashboard to reach out. I wasn't able to find you account in our system otherwise I would've reached out there.