Here is their response to my question about maintenance fees:
When it comes to maintenance issues, will there be a set hourly or flat rate fee for repairs that are performed by your maintenance person? Yes, our current maintenance / repair rate is $35.00/hr. For cleaning, clean-outs, and turnovers, our rate is $28.00/hr plus supplies. For painting, it would be on a per job basis. As discussed, for the maintenance / repairs, we will do everything we can to take care of the issue ourselves before moving it to an outside vendor where the rate is generally double or triple of what we charge. We're not going to spend extraordinary time diagnosing an issue and burning up time (expense). I know very well what we can handle and what we can't. Again, and as always, our goal is to minimize your expense as much as possible and everything is documented.
Here is the response to my question about placement fee refunds:
Pertaining to the new tenant placement fee, is there a tenant guarantee? For example if a tenant moves out prior to the lease ending or gets evicted, is there a discount on the next tenant placement fee or a partial refund or credit for the fee paid? Yes, absolutely. We will credit 100% of the placement fee if the tenant is evicted within the first year. We will credit 50% of the placement fee if they vacate within the first 6 month. In all cases, we will be fair with you.
Also PM will be responsible for paying all bills related to property except mortgage payments. IE, taxes, utilities, insurance etc...