@Eugene Lee I can't say how much I agree with your comment. USREEB property accounting and correspondence with me has been unacceptable for about 6 months now. I have spent hours reconciling the expenses they told me in emails with my owner statements and finding discrepancies. Numerous expenses are charged to my account more than once--that is the most typical problem. I also have missing rent from May of this year that has yet to be figured out by them.
I email them the details and they often don't respond. I would say about 10-15 of my emails have simply been ignored and I have to follow up on each issue about 3 times or more before I get any action taken. Sometimes they ask to talk on the phone, and I do, and then maybe 1 out of 3 things we discuss gets addressed.
I wish I had known all this was going to happen before writing a testimonial for them. Regretfully, I did, and they now have it featured prominently on their testimonials page. I have asked them numerous times to remove it, but they have not. When I first met them I even brought everyone in their office a Starbucks gift card...
At the time of this post, I have 3 outstanding issues with them that have yet to be addressed. I personally think they have invested more into expanding their sales and opening operations in KC and Dayton and aren't very concerned about investing in property management for their customers that they have already sold properties to.
Bottom line is you will have an ok experience in the buying process and your properties may cash flow, but they are not capable of properly managing accounts. If you like their properties, consider buying one and finding different property management that can properly track income and expenses.