I state that these things are their responsibility on my lease. We have a couple handymen that work for us so we will send someone out without an issue but at their cost, with some kind of admin fee. My policy is write a strong lease and operate as you feel is fair. We don't expect them to know how to handle a toilet backing up, etc. We own old houses, if there is a backup and it isn't caused by the tenant doing something like flushing chicken bones (true story) then we will cut them some slack and teach them to avoid it happening again. This is my actual lease language from my tenant responsibilities section:
B. TENANT MAINTENANCE. Tenant shall at all times be responsible for snow removal for the entire Premises and salting of all entrances, walkways and sidewalks, if and when necessary. Tenant shall maintain the Premises exterior including the entire lawn, front and back free of debris so as to maintain same in a neat appearance. Except as required of Landlord in Subsection 13A hereof, in all other cases Tenant shall be responsible for maintenance of the interior and exterior of the Premises, excepting normal wear and tear, including but not limited to, toilet back up, replacement of light bulbs and repairing of non-structural and other items in the ordinary course of their use. Tenant shall inspect all batteries in the smoke alarms and carbon monoxide detectors on a monthly basis and replace them as often as needed. At the expiration or termination of the Lease term, Tenant shall repair any damage to the Premises or its contents and shall leave the Premises and the contents in a clean and good ordered, undamaged condition with the kitchen and all appliances, bathroom fixtures and building equipment clean and in the same condition as on the first date of the Lease including without limitation all interior and exterior finishes of doors, walls, banisters, closets, cabinets, ceiling, railing, trim, stairs, appliances and equipment it being the intention of the parties that the Premises shall be returned to the Landlord in its original condition.
Tenant shall also:
- Maintain the house and all appliances, such as refrigerator, stove, dryer, washer, alarm, heating and window air conditioning units, if any, and return in the same working order.
- Promptly notify Landlord of any repairs even if some are Tenant’s responsibility.
- Promptly remove all garbage and debris and place at the curb for collection in secure containers respecting all applicable recycling laws.
- Use all plumbing, heating, cooling, gas and electric and other facilities in a safe manner.
- Not flush wads of toilet paper, grease, oils, coffee grounds, fibrous materials, q-tips, sanitary napkins, tampons or condoms in the toilet or down any drains. These must be placed in the garbage to prevent damage to the plumbing system. Tenant shall not use caustic substances such as Drano or Liquid Plumber in the toilets or drains.
- If a drain or toilet does not flush and Tenant cannot unclog it with a plunger then Tenant shall immediately contact Landlord but NOT flush again. Tenant shall be held responsible for water damage caused by overflowing toilets and/or drains.
- Take no action which would cause a cancellation or increase in Landlord’s fire or liability insurance.
- Obey all environmental laws and keep no toxic, inflammable or dangerous substances on the Premises.
- Prevent the accumulation or buildup of mold or mildew throughout the Premises by notifying Landlord immediately if any evidence of water leak or excessive moisture, mold or mildew appears. Tenant shall operate the dehumidifier(s) (if any) in the basement in accordance with Landlord’s operating instructions.
- Tenant must clean the shower and bathtub with bleach.
- Use grounded three prong surge protectors; Extension cords, plug adaptors and halogen lamps/bulbs are prohibited.
- Use microwaves, crockpots, toaster ovens, coffee pots, hot plates and other cooking equipment ONLY in the kitchen and not in the bedrooms or sleeping areas.
- Not permit the use of the laundry machines for any person that is not a Tenant.
- Shall not bring bicycles into the interior of the Premises (other than the basement).
- Tenant shall not hold, conduct or throw any large parties in the Premises.
- Replace batteries in smoke and carbon monoxide detectors alarms, a smoke alarm or carbon monoxide detector without a working battery will result in a fifty-dollar ($50) penalty for each infraction.
- Change out any broken or defective lightbulbs
- Allow Landlord to use Wi-Fi (if applicable) and electric to power smart home devices (if applicable) i.e. smart locks and thermostats.
- Replace batteries for smart locks and thermostats (if applicable).
Hope this helps!