@Caroline Gerardo
My contract does not say arbitration. Not really sure what happened, I just had a conversation with my loan officer over my concerns of the property, she told me that she did not issue a commitment letter and I should get my money back. But then the seller refused, so she went and spoke with lender, then they sent the denial letter.
She also said that usually the sellers return the earnest money deposit back. It was atypical that they refused, even more so when they called the lender and pressed me to close. I have confirmed this with other professionals in the area, this is out of the norm. Seller has to litigate to keep the earnest money deposit.
Yes, I have stopped dealing with my realtor. Maybe I should go to the agent's broker, somebody else already suggested that. Unsure how and what to do, I did not count on having my own team go rogue on me and having to deal with all the mess on my own.
I got a new lawyer, he was disturbed because my own realtor had no intention of helping us. I agree, I seem to be missing something.