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All Forum Posts by: Timothy Church

Timothy Church has started 26 posts and replied 245 times.

Post: Why are we so focused on occupancy??

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219
Originally posted by @Paul Sandhu:

Sometimes you give someone a better price if they book for a long time. In 2016 a guy and his girlfriend wanted to rent a STR of mine, he said he'd be working here indefinitely. I let him have a 2 BR house for $200/week. He ended up staying 81 weeks, and only left because his girlfriend was pregnant and he didn't want his kid to have a Kansas birth certificate. He wanted his kid to have a Utah certificate, where the guy is from.

During those 81 weeks, I spent $0.00 restocking it and my wife spent 0.00 minutes cleaning it.  The guy also referred some other people to me, they spent $400 to $600 per week on their houses.  The restocking and cleaning fees are another thing to consider.

btw, the guy is coming back after his wife delivers.

 Got to love the long-term guests! They give you rates that while below short-term potential vastly exceed a normal long-term rental! Plus, in Texas at least, once you exceed 30 days consecutively they are considered permanent residents and are exempt from hotel tax. Between state and local tax, that's a savings of 15%. I do have weekly and monthly discount to encourage those as well. 

Great to hear! I would love someone to stay a year and a half at my units!

Post: Why are we so focused on occupancy??

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219
Originally posted by @John Underwood:

@Timothy Church, Great post you nailed it!

I look at my pricing multiple times per week. I use the new tools on HA/VRBO that show me for my area occupancy, average rates of booked vs un-booked, it shows how many inquiries are coming in for a given day so that you can see demand rates ramping up. You can use these tools to increase or decrease your rate based on the competition and market demand. Using these tools on HA/VRBO I also adjust my prices on Airbnb without having to pay for AirDNA data.

Most of my rentals come via HA/VRBO so the free tools they provide are priceless. If the bulk of your rentals come in via Airbnb then it might be worthwhile to pay for the data you need.

Before these tools were rolled out I had a spreadsheet with links to some of my competition and I would see how full their calendars were and what rates they were charging. I don't need to do this manual process anymore.

Also a few cheap rental days in the off season helps your ranking and hopefully reviews which both boost your search position. These people might come back as repeat guests in the peak season if they liked your house.

 I'm actually very impressed with the new tool VRBO has been rolling out. They really help you to get a feel for the marketplace! Here in Galveston, my units tend to be split about 70% AirBnB & 30% VRBO so it is good to see data on both. 

For most investors, I don't recommend purchasing a subscription to AirDNA as you can simply use the free tools that are now available like you are. The primary reason I keep mine is since I work as a Realtor on the island, I reference the data with multiple clients. Free tools are great for your direct competition but it becomes more work to have all the data for the whole spectrum. Thank goodness we don't have to keep those spreadsheets anymore!

Post: Why are we so focused on occupancy??

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219
Originally posted by @Edward B.:

@Timothy Church

I'll be honest, I did not read your whole post because I believe you probably answered your own question. We focus on occupancy because it is a good measure of how effectively and efficiently you are managing your asset. People who know what they are doing in this business know that 100% occupancy is a good indication that your rents are too low. You are able to determine that because you focus on occupancy. It also highlights all of the other points you made in your essay. Again, you gain that insight by focusing on your occupancy rate. Your point is that your whole goal shouldn't be 100% occupancy, not that we shouldn't focus on occupancy.

 That was the basic point of the post exactly! High occupancy shouldn't be your main focus but occupancy should be used as a tool to measure performance and adjust rates. Mine was just a much more wordy explanation!

Post: Why are we so focused on occupancy??

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219
Originally posted by @Jon Crosby:

Nice analysis @Timothy Church and have often asked myself the whole chicken/egg question on ADR vs Occupancy.  As you mentioned it's really based on your market and guest demographic I think. My ADR is what I used to validate the 'quality' of my guest demographic, meaning I simply do not want anybody that is only willing to spend $100/night to stay at my home as I know it's not going to be treated well.  That also goes for last minute bookings.  I want my bookings to be at least 30-60 days out as those are people who are planners and 'usually' more responsible while on my property. 

So that being said since only ADR and Occupancy collectively made your total revenue and since I put more weight on ADR I, therefore, must be selective and/or accurate about the occupancy rates in the markets I'm targeting.  Once again though, this totally depends on your business model and/or market in my opinion. 

Great points and thanks for the post! 

 I definitely agree! When you are priced to low you can get the kind of guests that don't treat properties well. I have found that those guests can exist in any price range though. I've had a beach home going for $300/night get treated poorly yet have had guests in my cottages in the offseason at around $100 that left it spotless. Even had one that asked if she could do some gardening because she didn't have anything planned that day!

As for the planners vs the last minute guests, I honestly think that is more contingent on the market. In Galveston, we are a short throw from Houston. We get people who decide since the weather looks nice they will hop down to Galveston for a few days. Typically my bookers who book further out are those coming from a longer distance.

But the point we definitely agree on is it is a market-to-market type of situation. I'm just lucky enough to live in a tourism-based market.

Thanks for your input!

Post: Why are we so focused on occupancy??

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219

 In working with investors in a tourism-based market, vacation rentals are a constant discussion. Not only because other people are interested but because I am shifting my personal portfolio to focusing on them as well. The most common question I always get is, “Tim, you know the market, how much could I get per night and more importantly how often will I stay booked??”. Typically I go through the whole spiel about the various factors that can affect your ADR (average daily rate) and occupancy. Now I’d like to propose a question, why do we focus so much on occupancy when the base rate is what we should be focused on?

Let say for instance someone wanted to stay completely booked. Now I know it is rare to be 100% booked as there is always that stray Wednesday in there that no one wants but we want to look conceptually here. If high occupancy is the focus, they could set an absurdly low rate of $10/night and allow single night stays and they would stay booked 100% of the time in any market. That’s great and all but $300/month is nothing to write home about. Normally when I give this ridiculous example, I am asked, “Well how high can I raise the rate and still stay fully booked?”. Once again the thought is right but the question is wrong.

If you have a property that for $100/night is a complete steal and would keep you 100% booked, you are looking at an income of $3,000/month. Yes, yes, I know, there are factors like taxes and things that cut into it but for this discussion, we are talking gross numbers to keep things simple. Anyway, back to where we were. In order to make that same $3k at $125 you only have to be booked 24 nights. That’s a difference of 20% occupancy!! At $150, it becomes only 20 nights and brings you down to needing a 67% occupancy. These prices while they are increased are not outside of the range you could expect out of a house that is a steal at $100.

Now here comes the fun part! If you book your house 80% at $125 to reach the $3k, you are still left with 6 days empty. If those remaining days had their prices dropped down to $100, you could bring in an additional $600. That’s a 20% increase in your profits!

The next question becomes, “How high should my prices be and when should I start to drop them?”. The answer to this question is knowing when are the most people booking. When I first started working on bettering my pricing on my vacation rentals, I ran across sites like BeyondPricing & Wheelhouse. I personally use Beyond Pricing as it had certain integrations that I needed at that time. In Beyond Pricing have what they call a health score that helps you to gauge the performance of your unit. This is based on your occupancy rate for the next 30 days being close to 50% and your next 90 days being around 32%. The reason these rates are chosen is based on the percentage of people that book a unit within those time period. They found that roughly 50% of bookings happen within the last 30 days before their arrival!!! If you are fully booked for the next 30 days, you are missing out on half your potential clientele! Now obviously this will vary market to market, so I needed to know what were the booking patterns for Galveston. So using a tool called AirDNA which scraps data from AirBnB, here is a chart of booking % based on days away from stay:

Now let dive into this! Obvious by the time of check-in all bookings are booked or else they wouldn’t be there. But 6 days out, only 68% of bookings have been placed! That’s 32% of people who book within a week of their arrival!! If we look at within 30 days, that number jumps to 69% of renters haven't booked yet! If you are fully booked for the next month, you are missing out on 2/3rds of your potential renters!

While I understand that these percentages are an average across the island and there are other factors that can affect these, it is good to have an idea of the market you are in. Now I’d love to say that I try to follow these numbers and stay at 31% occupancy for my next 30 days, but I personally still strive to keep my average at about 50%. Even with all the data, there is a balance of comfort and risk that has to be taken into account.

Next, we need to figure out how to adjust our pricing for those last days. When you use tools like Beyond Pricing and Wheelhouse, the best thing is they adjust your prices for you. They will adjust based on seasonality, day of the week, events, and days left until a date. This is amazing for helping to not forget to adjust for major events! If I had kept my normal rates instead of adjusting for Biker Rally, I would have missed out on $200 extra a night on each of my 2 bedroom cottages! Now to further help and fill in these last-minute gaps, I suggest implementing last minute discounts. With Beyond Pricing, these percentages off can be set for the last 28, 21,14, 7, & 3 days. This allows for those people looking for a last-minute deal to fill in the gaps on your calendar. Personally, mine are set at 10% for 14 days, 25% for 7 days, and 33% for 3 days. This is an area I am still experimenting with but can be a valuable tool.

I say all this to make this point. We all want high occupancy because an empty rental isn’t making anyone money. However, occupancy shouldn’t be the end goal of success. Instead, it is a tool by which we measure the effectiveness of our pricing. It is a measurement by which we make adjustments on a regular basis. Once we’ve accepted this, we can move are the focus to making improvements to our properties to help us to raise our base price. This is what will truly make us successful and competitive in a vacation rental marketplace.

What are your thoughts?

Post: Disrupting the Real Estate Sales? Will RE Agents be extinct?

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219

I agree that there will be certain agents that will hurt as technology advances but I believe agents that truly bring value to their clients won't go anywhere. Now I do believe that the selling side is quicker to be effected than the buying side. Both sides, however, have reasons to still need an agent at least for the foreseeable future.

Buyers side: Here in Galveston, Tx, most of the people I sell properties to don't live here. They are either second homes, moving from out of town, or primarily, as it's what is specialize in, investment properties. 

There are too many details that can't be known by the average person and won't be included in a computer based algorithm. In our city, 80% is a basic grid structure. This results in times that Ave O and Ave P are gorgeous but Ave O 1/2 (yes we have half streets) isn't. Knowing which areas to focus on is just a small factor but there are many local issues that are unknown to most. Even when dealing with out of town agents, we run into the issues of buyer's not being aware that any financed property needs liability, flood, and windstorm insurance. I've had deals fall apart when a buyer learns this half way through and their monthly payments jump. Knowing local flood plains, city ordinances, future developments, market patterns, and countless other things is a mass amount of information to expect someone to research and digest when looking for property.

Even with investors, the demographic that you claim is most likely to not need an agent, still want one typically on the buy side. It is no cost out of pocket for them and allows them to leverage the skills of the agent for their acquisitions. Time is valuable and why spend time roughing out the 100s of properties when an agents can narrow them down for you to the top 10 for you to run a more thorough analysis. On top of that, as an agent I provide investors with market analysis and comps for both LTR and STR. Yes any investor who knows what they're doing can pull that information up and create an excel sheet with a chart but do you really want to dig through all the sales in an area when you can have it provided to you. For my out of town investors, I also do things like a FaceTime walkthrough and break down of properties. When people are having to search for a property from afar, they can't afford to make a trip in every time something pops on the market. However, I can be there that same day, help run analytics, and have opened negotiations or put it under contract before the trip is even made down.

Sellers side: I believe this side of the transaction is the one more at risk. It comes down to the fact of do you provide enough value to mitigate the cost of listings with you. I provides services to help increase my value here such as Matterport scans, professional photography, 24/7 showing service, and other features but it can sometimes be hard to justify the cost even in my mind. This is definitely the area that the agents who throw up a sign and take photos with their phone are going to suffer. I think one area that is important here is having another party that can truly tell you around what price point to list. Everyone thinks their home is worth more and things like Zestimate (internally screaming) just exacerbate this. One thing that tends to be common in our market is any property that sits on the market for 2-3 months is automatically assumed to be faulty in some way. This leads to loss of momentum and a slew of low ball offers. Seller's who think they can price high and just drop as time continues don't always grasp this and lose out on potential sale.

On the investor side, I've always recommended running numbers with cost of resale through an agent included. It can be a serious factor in the sale of properties. Once again I hit on the point that your time is valuable and having to chase every lead and inquiry down while working full time as an investor or a W-2 job can be consuming. Then due to the free cost on the buyer's side, most of them will have an agent and their commission will become a piece of the negotiation. Do you have time for every showing that doesn't have an agent? Also depending on who is on the other side of the sale, odds of a contract falling through are increased. I've had plenty of buyers who needed some serious hand holding to move a transaction along. Reminders of what they need to do from insurance, financing, title, survey, and elevation certificate. Postponed closings and lost contracts just extend your timeline and holding costs. How many months can you afford to hold a property and how much time could be saved by listing professionally? Your time, holding costs, and market traction should all be taken into account when judging the value of an agent.

It ultimately comes down to having someone experienced to help you and provide value. The average homeowner buys and sells a home once every 7 or so years. The laws, technology, marketplace, and everything else change so much in that time. Experiences and active knowledge are key to the buying and selling of real estate. My engineering professor always told this story:

"A company was having issues with the engine in one of their vessels. They did everything they knew to do to fix it and spent countless hours troubleshooting but to no avail. Finally they broke down and called an engineer. The engineer came out, listened to the sputtering motor for a while, grabbed a hammer off a shelf, and hit the engine casing. Like that the engine sprung to life. The owners were ecstatic! Later they received an invoice for $5,000 for engine repair. They screamed and complained, "All you did was look at it for 15 minutes and hit it with a hammer! We aren't paying this! How is it worth this?". The engineer apologized and rewrote the invoice. It read: Hitting engine with hammer - $5, Having the experience and knowledge to know where to hit - $4995."

Post: Galveston / Crystal beach rental income for newbie

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219

STR - short term rental, SFH - single family home, LTR - long term rental

The part of town you look in will depend on your price range and plans for the property. I typically stay est end but do evaluate properties out until Jamaica beach. 

With any property that has a mortgage, you will be required to have flood, windstorm, and liability insurance. These rates are difficult to estimate so it is worth asking the owner or listing agent for the dec pages of their insurance. If it is used as a vacation rental you will have to register the property with the city and pay your required HOT taxes. 

It can be as simple or as complicated as you make it. Outline what you’re exactly looking for and I’d be happy to give input. 

Post: Galveston / Crystal beach rental income for newbie

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219

Good afternoon,

I'm glad to hear you're looking down here on the island! It can be a great place to invest if done right. Since Ike many investors and residents have come down here to restore damaged properties. What has resulted is an island that's in better condition than it was before the hurricane. The city has done a great job riding the waves of these improvements and doing their part to make this city better. This has cause an increased demand down here which in turn has raised prices. Condos are slower to rise than SFH but show signs of doing so.

There are many pros and cons of condos versus houses. I'd say the main ones are condos are easier to maintain but you have little control of building management and HOA fees. Houses have more general maintenance and 3 different required insurance policies but have a great opportunity for equity increase.

There are plenty of management companies and individuals for both STR and LTR and each vary in fees and services. It really depends on what you are looking for. Honestly once you have a few systems in place, self management isn't bad for a few units.

There are tons of areas, strategies, and aspects that we could discuss. If you have any particular questions or things you’d like to know more about I’d be happy to answer them to the best of my knowledge. 

Have a great day!

Post: TX Realty Club January Workshop

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219

I'm going to make this one! I'm making it a point too this time. See you there!

Post: Galveston County Investors

Timothy ChurchPosted
  • Real Estate Agent
  • Galveston, TX
  • Posts 255
  • Votes 219

I currently operate 5 STR and will be onboarding a few in the next month. With STR it is all a review game. The first year, you scrape by in the winter and do well in the summer. Once you have a decent number of reviews you become solid during the winter and the summer is amazing.

Example - At the beginning of 2017 I bought two STR together. Side by side identical 2/1s that are 2 blocks from the beach for $310k. I used investor funds to purchase these properties and offered them a 10% interest only 5-year note with a ballon payment at the end. In 2017, after paying all expenses & investors) I was able to net about $10k. If you include the amount I paid my investors monthly ($670) it would be closer to $17k. Now that's isn't with self management but they were a great purchase!

With the long summers and push for off season events, Galveston can be a great place to invest!