@Anthony Wick what many people on this thread are not understanding is you immediately expose yourself. Why would you offer abatement's to tenants you are not even sure can't pay you? Tenants who were planning to pay their rent in full for April will now pay less because you've given the option to do so. At the end of the day, there is already a freeze on evictions, that's the bottom line. If a Tenant knows there is no consequence for not paying anyway, why would a 10% discount change this? All you're doing by offering these incentives upfront is expressing you're in panic mode to your Tenants and giving those who would have paid you in full the chance not to do so.
We are only in April, the pandemic really only started on March 8th -- what about May and June when people have now been out of work for over a month? Aside from a 10% discount, what about the increases this year in utilities, maintenance costs, RE taxes, insurance, and inflation? You're 10% discount is now added to another 10% in annual increased operating costs -- and I don't see rents pressing upward this year so you've lost your hedge.
Your main goal as a real estate owner is to increase revenue and decrease expenses, period. I understand these are unprecedented times, and many people on here may be newer real estate owners navigating through a recession type environment for the first time, but we are in the first inning of this pandemic.
I'd also like to mention there is the possibility of the Coronavirus relapsing again before the end of the year. So if you offer incentives to your tenants now, and then things normalize for a few months and we all have to go through this again at the end of the year or Q1 of next year, you've already opened yourself up to having to offer another round of rental discounts. So now you're bottom line has immediately decreased by 20% (because you were not patient enough to see how things play out) on the year on top of the tenants who are not going to pay you anyway, and on-top of the annual operating expense increases.
I'm not saying do not help your tenants who are requesting relief. But again, my suggestion would be to let each Tenant come to you individually because each Tenant is going to ask for something different. It's best to speak with each Tenant on a case-by-case basis and see how you can work out an assistance plan.