Just sharing some thoughts re my own rent collection system search. I have my reasons for not describing what system I'm currently on and how I got here with 40 doors of self managed SFR.
My wife and I have been around the block re rent collection. All of the following are my opinions from my experiences. I've learned that managing rentals has a high degree of variability and operator's needs. Some folks say they are very happy collecting rent via cash app!! I wouldn't. Some collect rent face to face in cash. Which I used to own a few doors of that management style and I sold those on notes to investors who specialized in that style of rentals. FWIW they charge ABOVE market rent, to high risk tenants and collect rent in cash or you are put out by my full time maint crew. Not my style but alot of money in that business FWIW.
The current rent collection h*** we are in today, certainly unhappiness vs how happy we where just a year ago.
- No good rent payment ACH status across the portfolio Today vs what we had. IMHO a good system has a screen that shows all the payments in some ACH state: queued, bounced NSF, paid. On the 5th of the mo you want to see a mix of queued and paid. The NSFs are your rent collection todo of texting, calling. A Ma and Pa operation is personal and hands on.
Today I can see payments by clicking each property, then Charges, then The Charge for the current mo and see a payment. :( Too many clicks and no screen showing this info across the portfolio. Tool navigation maters!!!
- No good reports. If the system you are looking at says export to CSV, run!!! That is not a serious rent collection system. You need reports for taxes: sum ALL rent collected for the prior year for your prop management s-corp 1099. Sum all rent collected for each door (Sched E). A report in my view include roll-ups (sums) at the bottom of columns.
For daily use checking up on partial payers: Sum up the payements received AND give detailed payements for the last 3 mo, set the date range. You will use this alot.
=== Lots of NOT needed features new folks THINK they need.
- Accounting. This is the biggest waste of time feature. Quick books will kill you and give you zero value, negative actually. A ma and pa operator just needs the above reports for Sched E. Soo many rent management systems say "accounting based". Which includes the current system I'm stuck on. IMHO from a before (no accounting based system, just collect rent with good reports) to an accounting based system (monthly rent is a charge in a debit / payment oriented system) I just hate the accounting based way of running a few rentals. I can't say this strong enough; I just HATE that a month to month lease is chopped up into individual charges (debits for you accounting folks) and then tenants pay accross a set of charges. What I liked about not-accounting based: a tenant can pay a head with just one payment. If they want to pay ahead or pay a late fee; they have to make 2 or more payments on their side. My side only views each payment. Least this system; won't show me ALL payments from this tenant. I'm stuck cliking on each charge. I just hate it. Too many clicks, can't see the big picture.
Accounting is garbage is garbage out. If you forget to type in that invoice, utility bill your accounting is worthless. I have a super simple system for Schedule E expenses. Take pictures of invoices / forward the email to your gmail business email; subject = 123 main $99 for plumbing. Then move these emails into labels (folders) per each address. Then once in Janurary scan each folder adding up the numbers in the subject. HUGE savings of time. Annual cost per door is around 20 min if that (total per year per door). Sending the mails / taking pictures is what you'd do anyway if you used an accounting tool.
- Maintenance tickets. If you want to p*** off a tenant do things that make you look like a corp landlord!!! Like maint tickets vs just texting you; Hey Curt theres water under the sink. Maint tickets will cause a delay in fixing things and make you look corp. Don't use maint tickets for <50 doors. 500 doors yes a bigger problem!. 10 doors = no maint needs. Just text works best.
- Free. What a bad idea to look for only free systems. You will pay for property management or rent collection some other way that probably is less desirable. Be willing to pay $50/mo maybe more.
- Support. This is tough to get the facts on. I'm ok with email support if they can login as you and see your data. If they can't they are useless. Same with Chat. If they can't see your system/data they are useless. Phone support; same; they need to be able to login as you!!! Ask. I just had a good experience with phone support, we walked my screens together and it was helpful. Email and chat was a waste of time. My previous system; email support and no phone support was good and worked.
=== Searching for systems
Good has a hack; put some service name: ABC co vs. That vs at the end tells google to give you a list of similar companies. I found out first hand that this list may contain what looks like comparison sites for the software I'm looking for. These are paid sites not un biased review sites. This is ok, just be aware. Take it all with a grain of salt and doo your comparing. One such comparison site after calling me for the list of issues I care about gave these 4 prop management system recomendations. I have not looked at them myself. What is sadly true; theres tooooo many rental management systems out there. I have no idea how they all stay in business. Too many and its confusing:
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SimplifyEm
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DoorLoop
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Rentec Direct
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Innago
There are dozens and dozens of systems targeting <50 doors. I'm NOT recommending these 4 just forwarding. I did talk to SimplifyEM and They have an important feature for me; schedule ahead. IE a tenant on the 20th knows they have the cash and will be busy so schedules their payment for the 1st. But another tenant doesn't have the cash and schedules for the 15th with late fee. My tenants used to use this feature in the last system. The current system doesn't have it. I haven't talked to the other 3 yet.
==== How to trial a system
- Try their demo logins. Get the sales free personal demo zooms. Try their reports etc.
- Move just one tenant over. Your partial paying problem tenant. Run just one (or 2) tenants for 3 mo, maybe 6 mo. Go slow!!!! I will bet $5, in 3-6 mo you may move again.
PS the best landlording book I read is: Landlording on autopilot. Especially the chapter on screening tenants. Your MOST important job in landlording. Esp today with so much tenant fraud, fake pay stubs etc. I use rentspree for applications and full tenant credit check. If you are big enough the BEST screening tool is finddigs but they won't talk to you unless you are 500 doors OR are in an org that you can pool your doors and get in. Fraud, fake tenants, squatters are a huge problem. Worrying about property management is small issue in comparison to letting a tenant in who faked their income and past rental history!!! :( :( :( IMHO work on whats most important first. I use rentspree credit check AND I get screen shots of bank balances AND 3 mo of bank account PDFS I comb through in detail. If questions I do conf call with the tenant walking their bank statements. -- I'm not kidding re this level of detail digging today -- Your hair should be standing straight up re having a turn over!!
Good luck, curt