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All Forum Posts by: Susan H.

Susan H. has started 27 posts and replied 224 times.

Post: My Tenants have complained of Mold and trying to sue me

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131
Originally posted by @Taz Patel:

Smiles .

No I will not give her any review and will not lie to the next person either .
I have not spoken to her next landlord yet.

I know most members here would come out less damaged and be better prepared than I was.

If there is one advice I have for anyone reading this is a "Mold Addendum" in your lease .
My next tenants are signing one before they move in. Can't imagine any lease without one.

 Taz, would you share your 'mold addendum' please? I've sent you a colleague request.

Post: Applicant with Service Dog: What to Ask?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131
Originally posted by @Thomas S.:

Forget the dog issue there are at least half a dozen other reasons to reject this applicant. I would not have given her a second thought and filed her as a no from the get go.

She's definitely on the "no" list. She didn't start there because the "oh oh" issues didn't come up in the initial screening. 

Post: Applicant with Service Dog: What to Ask?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131
Originally posted by @Account Closed:

@Susan H. You're a sweetie. I didn't find a HUD letter specifically for physical disabilities (service dogs) rather than companion animals, but you could tweak the letter if they're claiming a physical disability, easy enough.

Just wanted to mention that the only kind of service animals that are allowed to go everywhere with the owner, are those that are trained service animals, that do a specific action for the disabled person.  For example, alert someone with epilepsy they're about to have a seizure, get between a vet with PTSD and other people if he/she starts to get stressed out, and of course, pick things up off the floor for those in wheelchairs, and seeing-eye dogs, etc.

But, companion animals are not allowed to go everywhere with their owner.  They are strictly for companionship, and don't have the same "rights."  Tenants will abuse this, and if you know the laws, you can call their bluff.  Ask them for a letter from their medical professional to explain why this is a trained service animal and what exactly it is trained to do that sets it apart from a companion animal.

 Thanks for the info, Sue. I'm saving this!

Post: Applicant with Service Dog: What to Ask?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131

Update: prospective applicant with service dog in training has not communicated again with me. Based on her comments and reactions when touring the property, I think she balked at the idea of the required documentation but also on the prohibitions on smoking and not using the garage as living quarters. Apparently her dad is a smoker and currently lives in her garage. No heat, no air, which has to make for an uncomfortable life.

Post: Applicant with Service Dog: What to Ask?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131
Originally posted by @Account Closed:

Oh and diabetes doesn't qualify as a disability that requires a service animal LOL.  

Okay, I'll shut up now :-)

 No, please don't shut up--your comments and suggestions are extremely helpful!

I have a blurb on the app that written verification is required and will now amend that to include the requirement to use the HUD form.

And I'll amend the ad and my notes to say that the two-animal limit includes service animals.

Love all the help from you BP pros--thanks very much!

Post: Applicant with Service Dog: What to Ask?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131
Originally posted by @Steve Vaughan:

At the bottom of my ad I ask questions that folks must answer when they respond by anonymous CL e-mail to get an answer back from me: How many people? How many animals? Does anyone smoke?  Those are three anyway.  Prevents problems and surprises like this.  Sounds like a long nightmare waiting to happen, Susan!

 Steve, I agree. She looked nervous when I brought up the requirement that all adult occupants had to be screened and had to be on the lease.  And more nervous when I mentioned the local ordinance limiting occupancy to no more than 3 unrelated people. Suggests something else going on she didn't want to say.

I think my easy out is the requirement that she provide written verification from healthcare provider of need for service dog for disability (without specifics). I think she's using the "in training" line to get around my stated limit of two pets. 

How do you determine maximum occupants? Mine is a 3-bedroom, so I'm assuming (dangerous, I know) max 2 people per bedroom. Or is it 2 per bedroom +1?

Post: Applicant with Service Dog: What to Ask?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131
Originally posted by @Ricardo Meza:

I believe what you're looking for is stated HERE - page 3, bottom of second column.

"persons who are seeking a reasonable accommodation for an emotional support animal may be required to provide documentation from a physician, psychiatrist, social worker, or other mental health professional that the animal provides support that alleviates at least one of the identified symptoms or effects of the existing disability. "

Hope that helps!

 Thank you very much, Ricardo!

While I was showing the prospective applicant the home, she disclosed the German Shepard was "in training to be a service dog" because she has diabetes. She was vague on how long the dog would be in training, couldn't remember the trainer's name, and said she'd have to look on her phone to find it. (This said while holding the phone in her hand.) She doesn't have documentation from a physician because the dog is still in training but she's sure she can get it.

Between the two chihuahuas, a service dog that isn't (yet), a father who lives in her garage while waiting for senior housing to come available and is a smoker (there's no smoking anywhere on the premises), an adult son and his maybe-fiance ("who are trying to get their own place"), a 14-year old, and a long-haul trucker husband, I can only imagine what the home would look like with that crew in place. 

Post: Applicant with Service Dog: What to Ask?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131

Prospective tenant has two tiny dogs and a German Shepard service dog. I've advertised the property as pet-friendly and accept 2 pets (dogs, cats, or dog and cat) with the usual vaccinations, etc. I know the GS doesn't count as a pet, but what documentation can I ask for to verify it's a service dog?

Post: Wife wants to complete everything for husband?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131
Originally posted by @Andrea Collatz:

Hi @Susan H.

I’m a representative with TransUnion SmartMove. Per SmartMove’s terms of use, each applicant being screened must verify their own identity. I hope that answers your question, if I can help with anything else feel free to send me a note through BiggerPockets. Thanks!

 Thank you Andrea. I'll pass that along!

Post: Wife wants to complete everything for husband?

Susan H.Posted
  • Investor/Landlord
  • NWA, AR
  • Posts 227
  • Votes 131
Originally posted by @Marcia Maynard:

Whether he fills out the application or she does, it seems he still needs to sign it himself for the background check to be done legally. I'm not familiar with those on-line programs, but if I were you, I would put the inquiry to them. Also, if you approve their application and offer to rent the place to them, you will need both of their signatures on the rental/lease agreement for it to be binding. If the wife misrepresents the husband during the application process, it could be grounds for denial.

 Thank you, Marcia. I'll check with the companies.