All Forum Posts by: Stephen Thorne

Update to Cozy ACH rent payment reversal.  My bank will not help in pursuing the ACH refund because my account is a "business account" and they state if a debit from your account is unchallenged beyond 24 hours... tough luck.  I called  5 separate times to the banks main office in DE and escalating each time.  Nothing nada no help.  So only recourse on the actual fraud is legal action but that is not cost effective so its an expensive lesson.  

I have read about some business banks offering ACH "Lock" type service where no funds leave the bank without authorization from account holder each time.  Still investigating to avoid this in future.

Was just notified by Cozy that rent payment from last month will be REVERSED because tenant (who moved out end of last month) contacted his bank after breaking lease and moving out stating "payment unauthorized".   I've contacted Cozy customer support explained situation and requested freeze and investigation before turning money back over to tenant.  This is a serious issue and i am hoping Cozy handles this appropriately otherwise any tenant who wants their last months rent payment returned after they move out simply has to claim "payment unauthorized".  I will broadcast loud and far how Cozy handles this situation.

COZY.Co what are you going to do?