Hi @Alan Y.
In a similar situation with permits, however, have only been waiting since mid May. I also had the misfortune to hire a GC who had a partnership dispute and then ending up having to get a new license, insurance etc so that has been most of the hold up this past month. L&I was ready to release the permits 7/10.
So, although there is a delay and their new eClipse system is a huge cause, they have not shut down nor are they not processing permit requests. That being said, I think it also depends on the level of work needing to be done that might be taking some cases longer for approval.
It's a squeaky wheel situation. While you hired TCS, you might want to get copies of the emails if you don't have them. I ended up emailing my processor directly and had to get into it with her about the delays. She was pretty much on top of it after that and it's unfortunate this is sometimes the case. I do feel though they are overwhelmed so I was trying to be as fair as possible but I still had a property sitting.
Another thing you might want to consider is hiring an expediter and maybe taking it out of TCS's fee. My contractor used one (which I would NOT recommend her to you for a variety of reasons) but, they might be able to get some answers for you as to where your permits are and why the delay.
DM me if you want her name so you can avoid her.
Best of luck! Interested to see other responses.