@Dalton Elliott, this same thing happened with my insurance lapsing in the summer of 2020. Then, my taxes were paid late in November, and now they forgot to pay an insurance policy again.
In my experience, this seems to be very typical. I have literally never dealt with a more incompetent company in my entire life. And, the same problems continue to arise. I could see an insurance payment getting missed one time, but this has become a common occurrence. This is also the only lender I have ever dealt with that was not able to provide a monthly statement of the account. Last time I asked about a monthly statement, I was told it is being worked on. What kind of financial institution doesn’t provide a statement?
I have talked to multiple people who claim to be a manager. I already filed a complaint with the Secretary of State. Next, I will be contacting the department that holds provides Lima One’s lending license.
I am sick of these weak “standard” responses of “we will look into it.” Everyone “looks into it” and no one actually does anything to solve the problem.
Someone commented on my other post and said that they had the same problem with Lima One not paying their property taxes on time.