Certainly interesting seeing this topic hashed out from both sides of the table. We all come from different areas of the country as well and there are different issues in each area. I'm planning on expanding into the Florida market and I hope I can talk some guys from Minnesota to head down there with me. I know getting people to show up down there is a bit tougher.
I'm going to assume that @Jacqueline Peterson, you've experienced some bad apples and have hardened your approach because of it. Sadly, I have experienced them as well which is why I also require a detailed contract now. Once bitten, twice shy.
Again, this agreement has to be a two way street for me. If you tell me your not paying a dime until work is 100% complete meaning, I alone will carry 100% of the risk on the job. I'm paying for materials, subs and labor, then when I'm 100% done, you'll pay me 90% of what you owe me as incentive to make me work harder? I'll thank you for your time, wish you luck on your project and walk away. What you're telling me is that you don't think I'm a professional and you plan to treat me like a unruly teenager through the project. Never have needed a job so bad that I'd take that.
For the contractors out there, you too need to make sure that your contracts are as air tight as possible. We get screwed by unscrupulous customers as frequently as customers get screwed by dishonest or unqualified contractors. I learned all this the hard way. You start out with a small project that grows into a larger project, which takes more time and costs more money. Then the customer doesn't want to pay you any more for all the extra work you did AND is upset because you didn't keep the original schedule. Here are my rules of thumb:
- ALWAYS (thanks for the emphasis @Jacqueline Peterson) have a written contract and make sure the scope of work is clear and concise in that contract. For the record, by clear and concise I mean CLEAR AND CONCISE! Any ambiguity will prevent you from drawing up accurate change orders and can easily lead to disputes. As unfair as it is, you will usually lose those disputes.
- On that note: Do not agree to or perform ANY additional work, outside the original scope of work without a detailed and signed change order. Make sure that change order includes any additional time that this work is going to take and how that alters the original completion date. If you fail to do this, you WILL get short changed in the end.
- Alway bill for those additional costs on the subsequent progress billing. Do not wait till the last bill to get paid for these add-ons. This for one, dissuades the client from making tons of frivolous changes during the project and prevents that look of shock when you deliver your final bill. They will always have forgotten to sum up the total of all those changes they made and again, you'll be the one left holding the bag. And it will be an empty bag.
- Always, get something, as small as it might be, up front. Customers who are unwilling to show you that amount of respect on the front side are disproportionately the ones that will beat you up on the back side as well. You're better off moving on.
And that's my two and a half cents.