Quote from @Kasey Hilgers:
Hey Saulo! Congrats on scaling your business. Below are a few things I look for in a vacation rental cleaner:
1) Hot Tub Maintenance: Since many of my properties include hot tubs, it's essential that my cleaners are experienced in testing water quality and adding the appropriate chemicals as needed.
2) Clear Communication: Real-time communication is crucial for me. I rely on my cleaners to be responsive and provide updates while they're on-site. This helps address any issues immediately and keeps operations running smoothly.
3) Attention to Detail: Beyond just surface cleaning, I look for cleaners who pay attention to the small details—things like checking for missing items, making sure coffee maker is clean, ensuring all amenities are stocked, and noticing any maintenance issues that might need attention. This proactive approach can make all the difference in guest satisfaction.
4) Flexibility: The vacation rental business can be unpredictable, with last-minute bookings or changes. Having a cleaner who is flexible and can adapt to these changes is a huge asset.
Finding a cleaner who meets these criteria has really helped streamline my operations and improve guest experiences. Best of luck as you continue to grow your business!
Hi Kasey! Thank you so much for the congratulations and the valuable tips. I'm glad to know I'm on the right track and that all the points you mentioned are top priorities for me. Additionally, I'm always looking to improve and expand our services. That’s why I always need to maintain a well-trained team not only for cleaning but also for maintenance, ready to act quickly, especially due to the unpredictability of this sector. Your emphasis on these points motivates me even more to continue ensuring the excellence that our clients deserve.
Thanks again, and I wish you the same success!