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All Forum Posts by: Chuck E.

Chuck E. has started 4 posts and replied 18 times.

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10
Quote from @Jerry V.:
Quote from @Livia Adams:
Quote from @Chuck E.:

This issue has occurred several times at different properties: tenants complaining that the AC isn't cooling to a ridiculously low temperature when the ambient temp is about 40 degrees warmer. My response has been that a professional does preventative maintenance annually and confirms working order of the AC. Upon receipt of these complaints I'll personally check the temp splits ("delta T") in several rooms to confirm they are still within the acceptable range. If the tenant is still not happy I let them know they're welcome to purchase a window air conditioner so they can attain their desired living conditions. 

The AZ Landlord Tenant Act doesn't specify a mandatory minimum temp that must be attainable. It only states that "reasonable amounts" of "air-conditioning or cooling, where such units are installed and offered" must be provided (ARS 33-163). Well, I'm sure you can agree that 68 degrees is very unreasonable with an ambient temp of 114. I've received another complaint that the temp won't reach 74, but this was on their move-in day when the thermostat was at 82 the previous day. Obviously it takes time to reach such a low set point on a very hot day.

Here's where I'm looking for advice: What is the lowest reasonable temperature to set the thermostat in the dead of the summer? (I keep my house at 81 degrees so I feel rather apathetic to these issues.) Any advice on how to cordially respond to these 'work orders'?

As a Florida tenant myself we are actually asked by the building to never have the AC above 76 in summer.

Also 68 degrees is not unreasonable at all.

I sleep at 67 degrees and sometimes 65 if it’s really hot outside.

I have been in homes where they dont cool below 74 and it does not feel reasonably cool at all especially when it’s hot outside.

So 68 degrees is a very reasonable temperature and any normal working AC should be able to handle it unless the tenants keep the windows open.


 I must be "weird" or something (68!?) ... here in Dallas it's been over 100 each day for a while now (is the norm here).  But, having my AC's on anything lower than 78-79 and it feels COLD! I know, some are saying "what!?" lolol  I've kept my old R22 units going, yes having to recharge them every other year, but no problem (buy my own can of R22, and do a simple charge up (with a can of Sealit "stuff" now)) but, that's MUCH cheaper than a whole new system, which I do know has to come in the future.  But also, since the industry is changing AGAIN, now to R32 or R454B (A2L's), I have my sights set on getting Daikin units, using the non-proprietary R32.  (sigh)-> R22 is/was a good refrigerant ... sad to see that it's gotten pushed "out."


 Hey I'm glad to see I'm not the only "weird" one! I'm perfectly fine with my thermostat set to 81 degrees.

I also concur with your frustrations over the latest EPA-mandated phaseout of refrigerant. It's absolutely ridiculous how the phaseout of R22 and R454B causes the cost of repairs to skyrocket. 

Of course the cost of new units has also gone up, while these newer systems are being designed more for efficiency rather than reliability and longevity. My primary home has a Trane package unit heat pump that was manufactured in 2002, yet it has been more reliable than the much newer units in my rentals. 

Back in the pre-COVID days (2019) I could get a new 3.5 ton package unit for under 3.5k including installation! These days I'm seeing prices literally double that or higher. Needless to say I'm really trying to make some friends in the HVAC industry.

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10

Well, I have an update on the recent "AC not cooling enough" complaint. I didn't mention that there was a new AC installed recently and that the tenants are new. (How convenient for an AC to break between tenants huh? It needed a new compressor which would've cost me $4800 vs $6600 for new AC, obtained multiple bids for both).

So I had the AC installer come take a look. Come to find out one of the ducts became disconnected during install. Ughhhh. It's weird cuz temp splits were within range when I checked. Granted, I didn't check every single vent. Well, they did fix it free of charge and I appreciate them owning up to their own error. 

Lesson of the day: after getting a new AC tell your installer my story and tell them to double check the ductwork connections. If possible I'd even request it be documented on the invoice. I'm just glad all is well now and pray for no more AC complaints the rest of the summer 🙂

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10
Quote from @Joseph Stern:

@Chuck E. Doesn’t AC only cool -25 max of what the outside temperature is?


 I'm honestly not sure. Couldn't find any relevant HVAC guidelines to confirm the cooling capacity. I checked the manufacturer's specifications and they don't have any sort of table or calculation to utilize.

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10
Quote from @Matthew Paul:

@Chuck E. I am wondering since no one has asked , is the unit a heat pump or a Air conditioner .  That would make a big difference in its cooling capacity .

But getting to 68 degrees when its 114 outside wont happen with  either a heat pump or air conditioner 


 Good question! It's a heat pump.

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10
Quote from @Walter Moneypenny:

With this weekend hitting 116 on Saturday and Sunday, the A/C cannot cool to where the tenants want it. Please check out this link from the AZ Court system regarding maximum temps. Basically an A/C unit needs to cool to 82 degrees or 20 degrees cooler than the outside temperature. Obviously, cooling to 96 this weekend would be oppressively hot inside. The unit should be able to get into the 80's. 80 degrees during the day seems comfortable to me. If it gets to 77 or 78, that's a bonus.  


 Thank you for that link! VERY valuable info to have on hand!

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10
Quote from @Craig Janet:

Is this a single family home or apartment. I think most tenants that come from a shared wall apartment building keep their thermostat in 60's. With the shared walls and other tenants also keeping their place in 60's the ac can easily keep up. This is not the case in a SFH with an attic and multiple windows. I'm not sure why all tenants think the house is a walk in cooler. If it's 114 outside and the house can stay in the mid 70's that's as good as it gets. At night it should be able to get down below that.

Also make sure there isn't a programable thermostat. Some people think they can set the temp up 10 degrees while they are at work and then magically the temp will get back down. This doesn't work in 100+ weather. 


 This is a single family house, wood frame construction with faux stucco veneer (the thin stuff they've used since the 80s). There is not a programmable thermostat thankfully. However, I am strongly considering the type of thermostat that has password protected set points (ex. prohibits the user from going lower than 70 degrees). Even though I don't pay utilities the wear and tear on an AC is a huge expense. 

Anyone who has had to pay for a new central AC/heat pump in recent years compared to the pre-COVID years can attest that AC prices have SKYROCKETED!!

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10
Quote from @Jay Hinrichs:
Quote from @John Underwood:
Quote from @Russell Brazil:

I keep my house and office at 69. 

Us too, anything much higher would be intolerable for us.
My HVAC system can make the house 68 when it's over 100 outside.

Everyone has different tasted.

If our AC couldn't cool to 68 we would have to go to a hotel.

I have over 34 HVAC systems and I'm very sensitive to when one goes out. I have portable AC units or will offer to put tenants up in a hotel if their AC goes out in the Summer.

I would be wearing sweater and long pants in my house at 68.. In Vegas I keep mine at 80 in summer.. feels  good to me.. and I need to take a jacket to any restaurant I go to since its 72 in those places and I freeze  LOL.

 I concur with you! Anytime I go to a restaurant or a store I feel like they're attempting to freeze customers out of the premises in order to prevent squatters from staying too long. 

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10
Quote from @Alecia Loveless:

@Chuck E. I like the “you can add a window unit” solution provided the AC is working to its best ability.

I live up north where it regularly gets down to -20 degrees. I discovered many of my tenants like to keep their heat set at 78 with the windows open during the cold months. Our state guidelines say we must maintain a temperature of 65 degrees.

Rather than try to fix the disconnect I have pivoted to changing my heating systems over to new systems that are individually paid for by the tenants.

Now that I have 12 units completely installed I am working on converting another 2 buildings with 9 more units.

I figured rather than being upset at my cost I would transfer the decision making process entirely to my tenants. If they want 78 degree temperatures with windows open they will likely have monthly costs of $3-400. If they opt for more reasonable temperatures around 70 they will pay less.

For the record my house stays on 68 during the winter and I dress appropriately.

If your tenants want 68 degree units they can pay an extra $50 or so apiece per month for each window unit. At least that’s what it costs me to run my big window AC unit.


Excellent solutions! Thankfully my tenants are all responsible for their own utilities.

I should add: with the relative humidity about 20%, 68 degrees feels MUCH cooler than it does in other parts of the country. 

Post: Tenant Complains AC Not Cooling to 68 degrees, Outside Is 114 degrees

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10

This issue has occurred several times at different properties: tenants complaining that the AC isn't cooling to a ridiculously low temperature when the ambient temp is about 40 degrees warmer. My response has been that a professional does preventative maintenance annually and confirms working order of the AC. Upon receipt of these complaints I'll personally check the temp splits ("delta T") in several rooms to confirm they are still within the acceptable range. If the tenant is still not happy I let them know they're welcome to purchase a window air conditioner so they can attain their desired living conditions. 

The AZ Landlord Tenant Act doesn't specify a mandatory minimum temp that must be attainable. It only states that "reasonable amounts" of "air-conditioning or cooling, where such units are installed and offered" must be provided (ARS 33-163). Well, I'm sure you can agree that 68 degrees is very unreasonable with an ambient temp of 114. I've received another complaint that the temp won't reach 74, but this was on their move-in day when the thermostat was at 82 the previous day. Obviously it takes time to reach such a low set point on a very hot day.

Here's where I'm looking for advice: What is the lowest reasonable temperature to set the thermostat in the dead of the summer? (I keep my house at 81 degrees so I feel rather apathetic to these issues.) Any advice on how to cordially respond to these 'work orders'?

Post: Unpermitted Unit in Triplex- Tempe, AZ

Chuck E.Posted
  • Rental Property Investor
  • Glendale, AZ
  • Posts 18
  • Votes 10

Just curious, how long are they giving you to get compliant? And what is the penalty for not getting compliant? 

It really is unfair that someone can buy a property and be held accountable for lack of permits on old work. I know there's the inspection period and buyer must perform due diligence BUT it never is normal to research permits for every single plumbing fixture, electrical box, all liveable areas, etc. Heck the Maricopa County assessor website has inaccurate building sketches for some of my properties so I can't even trust that!