Originally posted by @Christine Kankowski:
All noise complaints in my opinion are to be handled between tenants always. It could be the same issue if they owner the condos. They need to handle on their own.
Having tenants try to work things out among themselves is a good first step, but sometimes more is necessary when a tenant is irresponsible.
I was advised once to talk to a noisy neighbor before elevating the issue. My neighbor eventually informed me that since he wasn't trying to upset me, it wasn't his problem when I got upset over his noise (which often occurred late at night).
Because the owner was a large corporation and wanted everything thoroughly documented, I then had the challenge of getting independent third-party verification.
It took me awhile to get my ducks in a row and although the apartment manager tried working with my neighbor (through verbal and written warnings), he continued to insist that his noise wasn't his problem. He eventually moved out, which let me cancel my fallback plan of moving out myself if the issue didn't get resolved in a timely manner.