All Forum Posts by: Robert S.

@John Coulter Thanks John. The video showing mulch laid is where the sideyard is. Is this the builder's responsibility to fix? Also since the water is pooling everywhere and the soil is muddy, does this have any effect on the foundation? It has been this way on and off since the home was purchased in February 2023. I am concerned about the foundation. Also, how did water get into the basement from the window well? The window wells should be sealed properly to prevent any water from entering the home, correct? Or could there be cracks anywhere?

@Benjamin Aaker Thank you Ben. Who should I contact to fix the grading? The builder tried to fix it but obviously the issue was not resolved. And the home is out of the 1 year warranty. Is this something I can still ask the builder to fix? If not, who should I contact to fix the grading of the house? I am assuming landscapers?

Much appreciated. I will DM you.  Thanks. 

@John Coulter pls take a look at these videos. They fixed the grading in just the back of the house and laid mulch on the sides of the house. Thank you.  

https://drive.google.com/file/d/1-Y3dhu4KzfodbMH1IlPtAxwNdOF...

https://drive.google.com/file/d/1-VrNcsYZE61kx-xHBxg4VWy0rr-...

https://drive.google.com/file/d/1-PVmNYqz2zUTy0wHpx65SG7aJ9U...

@Leo R. Thanks for the detailed response. The restoration company will not be able to come until tomorrow morning. Is it ok to wait that long as we noticed this incident on Saturday morning? Since you mentioned about mold, I am kind of worried about that. Please advice. 

@Scott Mac Thanks for the response I appreciate it. We are not sure from where the water is coming from but water is pooling in my backyard. Since it is a new build, water shouldn't be entering the basement unless there is a Crack somewhere right? Here is a video 

https://drive.google.com/file/d/1-Y3dhu4KzfodbMH1IlPtAxwNdOFSQMCF/view?usp=drivesdk

Quote from @Robert S.:

My basement has flooded, possibly due to standing water in one of the window wells. There is water pooling up under the mulch next to the window well on the side of the house, and I can see water seeping into the window well. The house is a year old, and I am out of warranty. Is it normal to see standing water under the side of the yard under the mulch? Also, I cannot step into the backyard as it is very muddy. The builder has corrected grading issues twice before where there was standing water in my backyard, but it looks like the issue was never resolved. How did the water get into my basement? Could there be a crack somewhere? I am really hoping someone could help me with this, as I never slept after this happened and am worried. We put a lot of effort into finishing the basement. The carpets are damaged as well. I have a restoration company coming tomorrow, but for now, I have put a sump pump in to drain the water out. I have attached a video link for reference. Thank you, guys. Standing water video

 https://drive.google.com/file/d/1-PVmNYqz2zUTy0wHpx65SG7aJ9U...

Quote from @Robert S.:

My basement has flooded, possibly due to standing water in one of the window wells. There is water pooling up under the mulch next to the window well on the side of the house, and I can see water seeping into the window well. The house is a year old, and I am out of warranty. Is it normal to see standing water under the side of the yard under the mulch? Also, I cannot step into the backyard as it is very muddy. The builder has corrected grading issues twice before where there was standing water in my backyard, but it looks like the issue was never resolved. How did the water get into my basement? Could there be a crack somewhere? I am really hoping someone could help me with this, as I never slept after this happened and am worried. We put a lot of effort into finishing the basement. The carpets are damaged as well. I have a restoration company coming tomorrow, but for now, I have put a sump pump in to drain the water out. I have attached a video link for reference. Thank you, guys. Standing water video

 Video https://drive.google.com/file/d/1-PVmNYqz2zUTy0wHpx65SG7aJ9U...

My basement has flooded, possibly due to standing water in one of the window wells. There is water pooling up under the mulch next to the window well on the side of the house, and I can see water seeping into the window well. The house is a year old, and I am out of warranty. Is it normal to see standing water under the side of the yard under the mulch? Also, I cannot step into the backyard as it is very muddy. The builder has corrected grading issues twice before where there was standing water in my backyard, but it looks like the issue was never resolved. How did the water get into my basement? Could there be a crack somewhere? I am really hoping someone could help me with this, as I never slept after this happened and am worried. We put a lot of effort into finishing the basement. The carpets are damaged as well. I have a restoration company coming tomorrow, but for now, I have put a sump pump in to drain the water out. I have attached a video link for reference. Thank you, guys. Video https://drive.google.com/file/d/1-PVmNYqz2zUTy0wHpx65SG7aJ9U...

My basement has flooded, possibly due to standing water in one of the window wells. There is water pooling up under the mulch next to the window well on the side of the house, and I can see water seeping into the window well. The house is a year old, and I am out of warranty. Is it normal to see standing water under the side of the yard under the mulch? Also, I cannot step into the backyard as it is very muddy. The builder has corrected grading issues twice before where there was standing water in my backyard, but it looks like the issue was never resolved. How did the water get into my basement? Could there be a crack somewhere? I am really hoping someone could help me with this, as I never slept after this happened and am worried. We put a lot of effort into finishing the basement. The carpets are damaged as well. I have a restoration company coming tomorrow, but for now, I have put a sump pump in to drain the water out. I have attached a video link for reference. Thank you, guys. Standing water video