I respect @Thomas S. comments but would add a little different persepctive on this. Easy Chair investors are definitely common, but Newbie landlords might simply be looking for that additional support behind their interactions with tenants and not know any better. My screwups as a Newbie:
- Giving answers right away to tenant questions. Always, always, tell them you'll get back to them or train them to email you with questions. Most of the time if they call, I let the initial call go to voicemail so I can have time to digest their request.
- Giving my home address for rent payment. (yes, I did this..) After forcing the hand of a habitually-late renter, stating if I needed to have it by x date, she drove 30 miles and rolled up in her pot smoke-filled hooptie to pay me in cash. at my home. in front of my daughter. Lesson learned: Get a P.O. Box and set up everyone on electronic payments (I use ClearNow). That P.O. Box is used on my leases.
- Not clearly outlining my expectations up front, before the lease signing. Do you have to explicitly tell them not to pour fry oil down the drains? Yes. Do you have to have that extra security for when their dog tears out your carpet? Yes. Do you have to have that one-on-one conversations about CONSEQUENCES of their failure to follow your lease? Yes. I cannot emphasize this one enough. It sets you up for when they fail, they already knew what to expect. No emotion = you're not the bad guy = no conflict.
Conflict sucks and many of us were brought up to actively avoid it. But once burned, it makes you a better, more confident landlord. Go ahead, be the "PM" - no judgement here. But know that after a little practice, you'll no longer need it.