Hey BP Pros. I need some help I recently closed on two SFR. I purchased these from a Turnkey that advertises on BP. I admit I should have done more research, but I blindly jumped in because I just needed to do something and I put more faith in the company I was working with than I should have. The close went great and communication with everyone was great until after the property closed and I awaited my first statement and rent payment from the property management company. My first statement should have shown in mid December in the owner online portal, but nothing. when I called and emailed my account rep all I got is an email back said there was an error because I was a new owner and they needed to correct my Nov-Dec statement, but can't tell me when I will get it. My Second statement should be showing now in the portal and nothing. Second month and no statement or payment just shows what my disbursement should be and for January and December. The disbursements went from $930 in December to supposedly $155 for January. I haven't received any of these disbursement either (although the first month I had set up my ACH with a wrong routing #, but I reached out on December 26, and 31st to correct right away, but can't get an answer when it will re-sent to me) I have no clue why the difference in disbursements, no one emailed or called to speak of any repairs I needed on a property. I am assuming it is repairs, but shouldn't I have gotten some kind of correspondence?? I call and usually can't get someone on the phone, when I email the account manager assigned to me, I can't get any answers. He blows me off by telling me accounting is looking into when I will get a statement or payment disbursement, but will only answer by email (and I only receive an email correspondence when I call and leave a message with an actual person). If I can get a person on the phone they won't let me talk to anyone, they will only take a message and give it to my account rep who acts like I am bothering him and interrupting meetings. I went to google and read their reviews and they have a horrible rating there. I feel like I need to move these properties to another property management company that has time to answer my questions. Please give me some insight to what I should be looking for in a property management company when interviewing over the phone ( I am in California) and if you have any suggestions for PM companies in the area. Also what may likely be the penalty for breaking my contract with them. I looked through all my paperwork for a contract, but can't find one, but I am sure I signed something.