Incompetent and dishonest operation. When they took over, they did not do a move in inspection, they did not meet with the tenant, they actually lied to me about the type of deposit the tenant had (I had to find out on my own).
I had 4 different points of contact (Evernest "property managers") during the 5 months Evernest were managing my rental.
They had performed repairs on behalf of the tenant several times totaling well over $500 without permission or consent from me. They are extremely understaffed. Many times you call the line and key in the code for "owner/investor" or "tenant" and no one answers. However, they are happy to text you back when you key in the code for "new/prospective client".
They also lie. A lot. They would not call the tenant on my behalf. I had to make sure the tenant was out of the place, myself and my realtor collected keys, and made sure the tenant has vacated personally because Evernest could not perform even this simple task.
After the tenant vacated, they had the nerve to charge another month of property management fee several days AFTER I had made sure the tenant left the premises, which I will not pay under any circumstances.
Do not let their well produced youtube videos fool you, these company is incompetent and will not return phone calls, they will charge unauthorized repairs to your unit, and charge you triple (4 GCFI outlets they charged me $750 to replace). They are NOT running a legitimate business. Disgusting behavior on their part, not professional.
Anyone looking into Evernest feel free to contact me (PM me) and I will happily discuss in more detail.